#NC26SED191820 - LCCM - Camunda
Deadline: September 21, 2026
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: October, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Operations and Maintenance (O&M):
- The Contractor shall provide O&M services ensuring support and toolset availability on 8 hours/365 days basis;
- The Contractor shall provide pro-active maintenance plan that shall be scheduled in advance in agreement with the Purchaser every 6 months, and shall provide preventive measures in order to reduce the risk of incidents (outages or degradations) of quality or performance;
- The Contractor shall plan and implement patches and hotfixes to the Camunda Platform;
- The Contractor shall plan, obtain, upgrade and Test Camunda to the NCIA approved versions in accordance with NCIA's Software lifecycle management programme;
- The Contractor shall plan test and upgrade Camunda's underlying Database technology;
- The Contractor shall test any modifications to the Camunda Platform;
- The contractor shall set up and change system users and system groups, including actions to create users, change passwords and security settings, and set up groups;
- The Contractor shall implement configuration management duties by documenting and maintaining the Camunda Platform;
- The contractor shall troubleshoot performance issues.
Workflow Development:
- The Contractor shall draft the automation roadmap and governance and managements plans; coordinate and synchronise and update as necessary with approval from purchaser;
- The Contractor shall produce Camunda training documents, guides, materials and knowledge articles for the end-users;
- The Contractor shall engage and interact with other agency staff officers in order to identify and document user requirements;
- The contractor shall create and maintain Workflows in Camunda for User Interaction including all relevant react forms;
- The Contractor shall, based on the gathered requirements and Process Descriptions, develop BPMN/DMN models for automation;
- The contractor shall create Workflows in Camunda for data exchange between different third party applications;
- The contractor shall document all developments;
- The contractor shall troubleshoot data exchange errors and provide respective corrections.
Documentation and Training:
- Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows;
- Provide training and support to other staff as required for knowledge and information sharing.
Collaboration and Communication:
- Collaborate with relevant teams to ensure cohesive Workflow implementation;
- Communicate effectively with internal stakeholders to understand requirements and address concerns.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- At least 5 years of experience developing Workflows using Camunda 7 or above including process modelling in BPMN and DMN and developing React Forms;
- Strong proficiency in Java development is essential, as Camunda is a Java-based platform; experience with Spring Boot for Camunda 7 and above or external task workers in other languages (e.g., JavaScript, Python) is valuable;
- Hands-on experience integrating Camunda with third-party systems using REST APIs, message queues, or connectors (including microservices);
- Familiarity with database interactions to enable data handling within workflow processes;
- Skills in using Git and CI/CD tools for deploying, testing, and maintaining automation solutions;
- Experience in end-to-end process automation and improving business process efficiency using Camunda tools;
- Understanding of system integration techniques, including SDKs, APIs, message brokers, and Camunda's connectors (reusable integrations) for seamless third-party communication;
- Knowledge of Camunda's architecture—how process models are executed natively and how the platform supports rapid improvement and agile delivery;
- Ability to analyze complex business workflows and automation requirements, then design and implement appropriate solutions;
- Troubleshooting skills for diagnosing and resolving issues in process automation and integrations;
- Excellent written communication for reporting and documentation;
- Effective oral communication and stakeholder engagement;
- Presentation of security posture and compliance status to senior audiences;
- Comfortable liaising with SAAs, PMs, and operational authorities;
- Capable of conflict resolution and negotiating accreditation paths;
- Fluent in English, both spoken and written;
- French language proficiency is an asset;
- NATO Secret Security Clearance or national equivalent required;
- Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users;
- Ability to document processes clearly and provide training;
- Strong organizational skills to manage multiple tasks and priorities effectively;
- Ability to work effectively as part of a team and share knowledge and resources;
- Willingness to collaborate with colleagues to solve complex issues;
- The individual has strong customer relationship skills, including negotiating complex and sensitive situations under pressure;
- Full proficiency in the English language. French language proficiency is of advantage;
- The individual must have the nationality of one of the NATO nations;
- The individual must possess a NATO Secret Security Clearance or national equivalent.
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