#NC26NES0007 - Network and Communication Technician - Closed
Deadline: October 15, 2026
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: January, 2027
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
- Under the supervision of BSU Chief, the incumbent's primary role is to provide operational support for complex CIS technical resolutions and process requests. This includes a broad range of IT related elements of networking, secure Voice, Video and Teleconferencing (VTC) IP, Crypto support and other related services;
- S/He contributes to the technical documentation for the resolution of day-to-day incidents and processes problems and service requests by performing recovery, troubleshooting, maintenance and operational activities;
- S/He interfaces daily with internal and external BICES customers, and perform Service Desk functions as required;
- S/He contributes to the investigation of possible security vulnerabilities by performing in-depth analyses and provides reports to SOSB with recommended actions for CIS security risks,
- The incumbent may be required to undertake operational deployments and/or travel duty assignments both within and beyond NATO's boundaries;
- The work is performed in a typical Secure Facility environment where slightly undesirable conditions may apply. The risk of injury is categorised as: Light Risk of Injury.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
The incumbent must:
- Possess higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as Network Technician of IP networks and cryptographic materials;
- Possess at least 1 year of experience in providing networking and communications services support to users;
- Possess at least 1 year of experience of LAN/WAN communications, router/switch-based networks and routing protocols, with specific expertise on TCP/IP, MPLS and Cisco products/technologies;
- Possess at least 1 year of experience in configuring, connecting and cabling network devices with detailed knowledge of relevant interfaces;
- Possess at least 1 year of experience in implementation and operation of the IT networking and communications infrastructure and the resources required to plan, develop, deliver and support properly engineered IT services and products;
- Have the ability to understand, assess and solve technical issues in a troubleshooting environment and under pressure and time constraints;
- Demonstrate experience in preparing and maintaining documentation of a technical nature (e.g. configuration guides, diagrams, training materials, requests for change);
- Be flexible to work outside regular office hours;
- Possess level V (Advanced) of the English language.
Desirable:
- Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation;
- Knowledge of NATO and/or national information technology security policies;
- Experience in the installation, configuration and maintenance of network-based systems in accordance with NATO and/or national security regulations;
- Experience with IP Cryptographic devices (e.g. Thales IP TCE family);
- Experience in providing networking and communications services support to Military and Coalition Operations;
- Experience with storage, access, problem reporting and change control of Configuration Items (Cls);
- Experience with status accounting and auditing, in line with recognized standards, such as the ISO 9000 series, throughout all stages of the Cls' lifecycle;
- Experience with instant messaging and group chat service based on XMPP protocol (e.g. openfire servers);
- Eertification on IT industry/service provider standards, (e.g. ITIL, eTOM);
- Knowledge of CISCO CCNA/CCNP;
- Formal training in call managers and/or in the use and maintenance of cryptographic materials;
- Working knowledge of email Clients/Web Browsers and/or Web Content Management and/or Chat Services.
This position is now closed.
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