#NC26MGT192607 - Agency Process Framework, Process Development Manager - Closed
Deadline: October 20, 2026
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: November, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Provides support to Quality and Risk Management Branch and Chief Quality Office by:
- Support the establishment of the NCIA Process Framework across NCIA;
- Coordinate process review and optimization session across NCIA;
- Create and maintain dashboard for process performance management;
- Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services;
- Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance;
- Leading complex root cause analysis and process optimizations;
- Define and conduct quality review activities and process audits;
- Create, maintain and manage Microsoft Office Templates;
- Content Management for SharePoint sites under control of CQO;
- Measures and reports on Agency quality metrics and KPIs;
- Performs other duties as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Process designing and optimization;
- Process measuring and monitoring (definition of critical success factor, key performance indicators etc..);
- Knowledge of ISO9000 family and its application in the organization;
- Conduct quality review activities and process audits;
- Proven experience with modern quality and risk management tools and techniques;
- MS Visio;
- MS Word: template management, document reformatting, Macro knowledge, styles management;
- MS Excel: pivot tables, graphics, data management;
- MS PowerPoint: template management.
Desirable:
- Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer;
- Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath),
- Knowledge of language coding (i.e. Python, React, etc..);
- SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc~;
- Administration and customisation of Microsoft SharePoint 2013 and 2019;
- Visual Basic for Applications (VBA);
- Microsoft Access.
This position is now closed.
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