#NC26MGT192332 - Senior Technician (Innovation and Continuous Improvement) - Closed
Deadline: October 12, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: November, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Actively participate in operational requirement alignment and planning phases of projects;
- Collaborate with relevant stakeholders to support the definition of the project support model and associated requirements;
- Contribute to the coordination and follow-up of activities required for projects transitioning to Service Operations;
- Prepare and maintain acceptance criteria for projects transitioning to Service Operations;
- Support the review of project deliverables against acceptance criteria and operational requirements;
- Review relevant project documentation to assess alignment with service operation requirements and provide comments and recommendations;
- Monitor project transition activities and follow up on identified actions, dependencies and outstanding items;
- Ensure appropriate stakeholder engagement and communication throughout project transition activities;
- Deputise for higher-grade staff, if required;
- Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment;
- Experience working in a large corporate environment with matrixed structures;
- Familiarity with analysing and reviewing business processes, project management, and preparing business documentation;
- Exposure to assessing feasibility of business process changes and recommending new approaches;
- Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products;
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
Desirable:
- PRINCE2 Foundation or Agile PM or equivalent;
- ITIL V3 or 4 Foundation or equivalent;
- ITIL CSI or Six Sigma Green belt or equivalent;
- Business Analysis Management or equivalent;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
This position is now closed.
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