• The Vendor Management Officer will develop service delivery contracts, to support the smart sourcing across the wide range of NIMSC projects and services;
• They will support the NIMSC Outsourcing Officer and work with the NIMSC Business Units & Resource Centres to support the implementation of Strategic Plans and in accordance with Governance decisions;
• This role gathers requirements, creates supporting documentation, coordinates vendor sources with Acquisition (ACQ) and ensures effective and optimized delivery and provisioning of Providers and other Sourcing options.

Organisational change management:

• Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities;
• Contributes to the recommendations for change management plans and actions;
• Supports implementation and engages with stakeholders under direction.

Supplier management:

• Collects supplier performance data and investigates problems;
• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements and market intelligence;
• Validates that suppliers' performance is in accordance with contract terms;
• Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance;
• Implements supplier management-related service improvement initiatives and programmes.

Contract management:

• Acts as a routine contact point between the organisation and suppliers concerning contract management;
• Supports the collection of contract performance data;
• Creates standard reports on contract performance.

Stakeholder relationship management:

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information;
• Implements stakeholder engagement/communications plan;
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management;
• Helps develop and enhance customer and stakeholder relationships.

Product and Vendor Evaluation:

• Assists in selecting suitable products and vendors within the organization;
• Analyzes and prioritizes products and vendors in the marketplace;
• Follows the established processes and procedures for product and vendor evaluation;
• Understands the software requirements by cooperating and consulting with architects and other IT professionals;
• Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

Vendor Management:

• Builds and maintains partnerships with multiple and/or large vendors;
• Ensures the fulfillment of report and record-keeping requirements;
• Evaluates issues and terminates vendor relationships as appropriate; works with legal departments;
• Monitors supplier performance; works to resolve discrepancies between performance and agreements;
• Develops quality standards and controls for vendor selection;
• Facilitates supplier partnering arrangements that share risk and reward.