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DEADLINE: allied4eu April 27, 2026

#NC26MGT187082 - Support Officer

 Deadline: April 27, 2026

Requester: NATO

Location: Braine L'Alleud, Belgium

Job type: Contractor

Start date: June, 2026

Security clearance: NATO SECRET

SCOPE OF WORK / DUTIES / ROLES
Strategic planning:
  • Contributes to the development of policies, processes, standards and guidelines for strategy development and planning;
  • Develops and communicates plans to drive forward the strategy and related change planning;
  • Provides support and guidance to help stakeholders adhere to the approach;
  • Ensures that all stakeholders are aware of the strategic management approach and timetables;
  • Collates information and creates reports and insights to support strategy management processes.

Specialist advice:

  • Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations;
  • Actively maintains knowledge in one or more identifiable specialisms;
  • Recognises and identifies the boundaries of their own specialist knowledge,
  • Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

Stakeholder relationship management:

  • Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information;
  • Implements stakeholder engagement/communications plan;
  • Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management;
  • Helps develop and enhance customer and stakeholder relationships.

Business administration:

  • Leads and coordinates strategic initiatives working across departmental or functional boundaries;
  • Designs the timetable of executive-level meetings and forums;
  • Sets agenda, format and desired outcomes for meetings;
  • Provides direction and receives progress updates from members of an executive team;
  • Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks;
  • Reports on progress and resolves issues;
  • Manages highly sensitive and confidential issues and information.

Office Administration:

  • Organizes and coordinates large meetings and conferences;
  • Contributes to office administration improvements and best practices;
  • Consults on a full spectrum of enterprise office administration activities;
  • Designs office administration functions and workflow;
  • Monitors industry and marketplace trends and directions for office administration;
  • Monitors effectiveness of support staff; recommends improvements. Establish and maintain communication channels with stakeholders;
  • Develop and enhance Power BI reports/dashboards aligned to mission/portfolio performance needs;
  • Contribute to the preparation and delivery of actionable insights and reports, ensuring alignment with stakeholder requirements;
  • Facilitate effective reporting and communication to support consistent Portfolio level oversight at all levels;
  • Consolidate and analyse ServiceNow and EBA metrics, ensuring accuracy, consistency, and alignment with organizational expectations,
  • Ensure smooth coordination and efficient information flow across stakeholders and organizational interfaces;
  • Perform other duties as required. Deputise for higher grade staff, if required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
  • A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline;
  • Or, exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6-years extensive and progressive expertise in duties related to the function of the post;
  • Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities;
  • Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines;
  • Experience in presenting complicated issues in a clear, concise and persuasive manner;
  • Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs;
  • Business Process design and implementation;
  • Proven experience in resource planning and personnel management;
  • Proven experience in budgetary planning and management;
  • Demonstrated proficiency with the complete Microsoft Office suite;
  • Proven experience in organization, coordination and communication;
  • Management of Risk;
  • PRINCE 2 Foundation.

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