#NC26MGT187082 - Support Officer
Deadline: April 27, 2026
Requester: NATO
Location: Braine L'Alleud, Belgium
Job type: Contractor
Start date: June, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Strategic planning:
- Contributes to the development of policies, processes, standards and guidelines for strategy development and planning;
- Develops and communicates plans to drive forward the strategy and related change planning;
- Provides support and guidance to help stakeholders adhere to the approach;
- Ensures that all stakeholders are aware of the strategic management approach and timetables;
- Collates information and creates reports and insights to support strategy management processes.
Specialist advice:
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations;
- Actively maintains knowledge in one or more identifiable specialisms;
- Recognises and identifies the boundaries of their own specialist knowledge,
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
Stakeholder relationship management:
- Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information;
- Implements stakeholder engagement/communications plan;
- Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management;
- Helps develop and enhance customer and stakeholder relationships.
Business administration:
- Leads and coordinates strategic initiatives working across departmental or functional boundaries;
- Designs the timetable of executive-level meetings and forums;
- Sets agenda, format and desired outcomes for meetings;
- Provides direction and receives progress updates from members of an executive team;
- Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks;
- Reports on progress and resolves issues;
- Manages highly sensitive and confidential issues and information.
Office Administration:
- Organizes and coordinates large meetings and conferences;
- Contributes to office administration improvements and best practices;
- Consults on a full spectrum of enterprise office administration activities;
- Designs office administration functions and workflow;
- Monitors industry and marketplace trends and directions for office administration;
- Monitors effectiveness of support staff; recommends improvements. Establish and maintain communication channels with stakeholders;
- Develop and enhance Power BI reports/dashboards aligned to mission/portfolio performance needs;
- Contribute to the preparation and delivery of actionable insights and reports, ensuring alignment with stakeholder requirements;
- Facilitate effective reporting and communication to support consistent Portfolio level oversight at all levels;
- Consolidate and analyse ServiceNow and EBA metrics, ensuring accuracy, consistency, and alignment with organizational expectations,
- Ensure smooth coordination and efficient information flow across stakeholders and organizational interfaces;
- Perform other duties as required. Deputise for higher grade staff, if required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline;
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Or, exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6-years extensive and progressive expertise in duties related to the function of the post;
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Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities;
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Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines;
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Experience in presenting complicated issues in a clear, concise and persuasive manner;
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Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs;
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Business Process design and implementation;
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Proven experience in resource planning and personnel management;
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Proven experience in budgetary planning and management;
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Demonstrated proficiency with the complete Microsoft Office suite;
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Proven experience in organization, coordination and communication;
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Management of Risk;
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PRINCE 2 Foundation.
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