#NC26MGT186428-2 - Senior Technician (Innovation and Continuous Improvement) - Closed
Deadline: April 23, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: May, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Provide support to explore sourcing opportunities, fostering a culture to forward-thinking approaches;
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Assist in implementing agile work practices, collaborating with internal and external stakeholders;
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Ensure alignment with established governance and strategies regarding innovation and sourcing within ESOC;
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Contribute with inventive strategies to business units; assist in developing business cases, budget estimations, and process flows, linking strategic execution with innovative ideas;
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Provide support in driving service enhancements by utilizing key performance indicators and critical success factors in service delivery;
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Participate in monitoring progress in processes and technology, aiding teams in integrating new methods smoothly;
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Support the introduction of enhancements through the operational application of automation and innovative approaches;
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Assist in maintaining the CI Register and contribute to board meetings tracking the progression of identified improvements;
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Contribute to maintaining documentation of risks, threats, vulnerabilities, and mitigation actions;
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Support risk management activities within specific functions, technical areas, or projects;
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Assist in identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as necessary;
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Participate in requirement gathering, scoping, and planning phases of projects, collaborating with stakeholders to define project development models;
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Aid in preparing and maintaining acceptance criteria for projects transitioning to Service Operations;
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Support monitoring project transition and coordinate corrective actions when necessary to ensure appropriate stakeholder engagement;
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Provide backup support for higher-grade staff, if required;
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Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
- Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment;
- Experience working in a large corporate environment with matrixed structures;
- Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation;
- Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements;
- Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products;
- PRINCE2 Foundation or Agile PM or equivalent;
- ITIL V3 or 4 Foundation or equivalent;
- ITIL CSI or Six Sigma Green belt or equivalent;
- Business Analysis Management or equivalent;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
This position is now closed.
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