• Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints;
• Stakeholder management: Engage regularly with stakeholders across NATO entities, including Finance, HR, Procurement, Legal, and others, to promote synchronized efforts toward harmonizing enterprise business services;
• Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks;
• Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation.

Leading the Business Services Transformation Office: The contractor will act as the main lead for the Business Services Transformation Office to ensure streamlined processes and operational excellence across NATO
entities. Responsibilities include:

• Office operationalization: An initial setup will be required to ramp up the Transformation Office. This involves outlining the objectives, identifying and putting in place the resources, and defining the methods of working;
• Leading the office: Be the lead of the transformation office and main PoC within CDT for the Business Transformation across NATO Enterprise.

Business Services Advisory (SME Role): The contractor will provide expert advisory support on business services,
implementation of large ERP programs, and relevant business transformation initiatives. Responsibilities include:

• Providing CDT staff with ad-hoc advisory on topics within the domain of business services, ERP implementation, and relevant technology considerations based on industry experience and best practices.