This post pertains to the coordination of changes in support of the addition, modification or removal of IT service and service components. Changes apply to systems, software, patches, hardware, and products across all of NATO's security domains and networks (operated, managed, controlled, maintained by NCSC).

Under the direction of the Senior IT Change Manager, the contractor shall:

• Take a "hands-on" approach to daily Change Request (CR) ticket coordination, including but not limited to:

- Ensure timely triage of new NCSC-related tickets created in NCSC's various ticketing systems;

- Ensure timely closure of NCSC-assigned tickets and tasks in external ticketing systems;

- Ensure rigorous documentation, coordination, progression throughout workflows, and timely closure of all Change tickets.

• Participate in and make meaningful contributions to weekly change-related boards, including but not limited to:

- Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), Capacity Management Boards, etc.

• Facilitate and manage Change Management related meetings (e.g., CAB, TRB, RGB meetings):

- Demonstrate strong organizational and soft skills by keeping meetings on track, ensuring all stakeholders are heard, and document actionable outcomes;

- Ensure that NCSC members are prepared for weekly changerelated boards.

• Organize and conduct NCSC's weekly Distributed Change Advisory Boards (D-CAB);
• Execute coordination and information gathering activities within NCSC, NCIA, and with stakeholders, in support of the above activities.