#NC26ICT189938 - JISR Services Support Centre (JSSC) - Closed
Deadline: July 16, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: August, 2026
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
- The contractor will be part of a team and will work in an integrated NIC + Contractors team, filling in a G14 equivalent Chief Technician role;
- The scope of the assignment will be limited to providing Level2/3 and Service Management Support according to the submitted Incidents, Service Requests, Change Requests, Task, Requests for Information or Internal activities, traceable through the relevant ticketing toolset and/or Azure DevOPS ticketing system;
- The Chief Technician will be required to respond, document, categorize and solve all the assigned tickets according to the internal processes and procedures. The work will be executed mainly onsite, but some activities might require offsite presence at other NATO locations. Generally, remote work cannot be performed offsite since the nature and classification of the work requires the incumbent to be present in the office with access to
classified networks. Nevertheless, incidental requests will be reviewed on a case by case basis; - The Chief Technician will participate in the daily reporting and planning activities (daily meetings) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager(s);
The Chief Technician will have to resolve tickets covering a wide range of Level2/3 activities, for example:
- Install, maintain, monitor and support the ISC components including in support of Operations, Missions and NATO exercises;
- Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities) following the internal processes;
- Offer Subject Matter Expertise for the ISC ecosystem to the user community and to COIs (supporting the Requests For Information);
- Get involved in User Acceptance Testing for new software releases in both organizing and test execution (supporting the Change Requests);
- Apply patches and install software updates, coordinate outages (according to agreed Approved Service Interruptions, Security Audit Findings, regular software updates);
- Participate in SIGINT Change Advisory Board (CAB) as needed to support new software releases in the validation and verification process (support to Change Requests);
- Interface between ISC and inter-operable services;
- Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a week shifts, which may be scheduled on-demand based on operational needs. This scheduling flexibility ensures that the duty activities can start earlier or later in a day, providing consistent and adaptable support in alignment with the organization's requirements.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Experienced system engineering knowledge with proven Level2/3 support experience in multinational and/or military organisations, with at least 5 years of experience in C# development, IIS web hosting, Linux administration, virtualization, and containerization technologies;
- Experience with automation and modern platform technologies, including Ansible, REST APIs/JSON, PostgreSQL/SQL, microservices architectures, Podman/Docker, Apache Kafka (or similar messaging platforms), and monitoring/logging solutions such as Prometheus, Grafana, Logstash, and Elastic Search;
- Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies);
- SQL scripting knowledge, data consistency and data clean-up based on consultation with the user community and development team;
- Knowledge of networking, infrastructure, and security services, including DNS, DHCP, WSUS, GPOs, networking fundamentals, load balancing, PKI/certificates, and authentication concepts such as ADFS;
- Azure Devops and/or AWS experience;
- Good knowledge of automation and scripting technologies, including PowerShell, Bash, and/or Python scripting;
- Experience with XML file manipulation, XSD validation and maintenance, and automation through PowerShell and scripting technologies.
- Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
- Must have proficiency in the office Suite, Reporting tools;
- Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles;
- Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
- Must demonstrate an ability and keen sense for problem-solving;
- Motivated, good communication skills, team player;
- Able to work independently with minimal supervision;
- Knowledge of NATO responsibilities and organization;
- In addition, the incumbent must be nationally indoctrinated for COMINT before the onboarding can start (pre-condition).
Desirable:
- Previous knowledge of NATO FASs constitute and advantage, NATO software lifecycle support, knowledge of
NATO policies and process; - Experience in various areas of Software Engineering including:
- Windows Server administration;
- Virtualization technologies;
- Very good knowledge of commonly used standards and best practices for software engineering, including design patterns;
- Java development;
- Agile software development methodologies.
- Knowledge/Exposure to technologies like WSO2, Kafka, Apache Camel, Redis, Neo4J, Angular, XSLT;
- Knowledge and experience in:
- Application server technologies;
- Multi-tiered, distributed systems;
- Service-Oriented Architectures;
- Relational data base management systems;
- Web authoring, design and administration tools.
- Knowledge and experience in: HTML5 and modern JavaScript/TypeScript frameworks, Web Services, OData;
- Familiar with AI technologies, including Large Language Models (LLMs), and their application in operational support, monitoring, automation.
This position is now closed.
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