• Contributes to the development of policies, standards and guidelines for strategy development and planning;
• Develops and communicates plans to drive forward the strategy and related change planning;
• Provides support and guidance to help stakeholders adhere to the approach;
• Ensures that all stakeholders are aware of the strategic management approach and timetables;
• Collates information and creates reports and insights to support strategy management processes.

Emerging technology monitoring:

• Supports monitoring of the external environment and assessment of emerging technologies;
• Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.

Requirements definition and management:

• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity;
• Contributes to selecting the requirements approach;
  Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements;
• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.

Configuration management:

• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions;
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records;
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information;
• Reports on the status of configuration management;
• Identifies problems and issues and recommend corrective actions.

Change control:

• Leads the assessment, analysis, development, documentation and implementation of changes;
• Develops implementation plans for complex requests for change;
• Reviews proposed implementations and evaluates the risks to the integrity of the product and service environment;
• Ensures appropriate change approval is applied to changes;
  Reviews the effectiveness of change implementation;
• Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes for change control.

IT Service Change Management:

• Analyzes and presents the pros and cons of potential risks to IT service changes;
• Designs approaches and templates for the implementation and review of IT service changes;
• Directs and monitors the implementation of IT service changes and procedures;
• Determines methods and processes for IT service changes;
• Compares change impact assessing approaches with other industry professionals or organizations;
  Evaluates the effectiveness of change management through professional group discussions.

System Development Life Cycle:

• Clarifies the similarities and differences among life cycles; easily labels and describe each phase;
• Explains the basic concepts of a structured approach to application development;
• Describes associated standards, procedures and guidelines for the system development life cycle;
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.