#NC26ICT189529 - Senior Technician CSD level B4
Deadline: June 23, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: August, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Perform end-user support by providing timely and accurate IT Service Desk services such as incident management . problem escalation, remote assistance training and end-user guidance on NU. NR and NS network;
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Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second;
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Line support in case of performance degradation or downtime;
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Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality;
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Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period;
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Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications;
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Perform On-Call level 1 service support either remotely or on site;
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Performs other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- At least 1 year of recent experience, related to IT Service Desk functions;
- Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows?) . Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007/Lync2010);
- Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective;
- Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS);
- Service minded attitude with a strong interest in working directly with users.
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