#NC26ICT189453 - Coordination of ASI's and CMDB Discovery
Deadline: June 21, 2026
Requester: NATO
Location: Stavanger, Norway
Job type: Contractor
Start date: August, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Review and support Verification Audit Control activities against the Configuration Management Database (CMDB) and supervise Configuration Control activities in accordance with Agency directives and local procedures;
- Assist in managing all configuration management activities within the CSU;
- Propose and agree configuration items (CIs) and establish naming conventions for unique identification;
- Establish and maintain operational processes for secure configuration, classification, verification, and auditing of configuration records;
- Develop, configure, and maintain tools and automation solutions for identifying, tracking, logging, and maintaining accurate configuration information;
- Produce reports on the status and effectiveness of configuration management activities;
- Identify configuration management issues and recommend corrective actions to improve compliance and operational efficiency;
- Update and maintain the CMDB with accurate, complete, and current information;
- Conduct manual discovery scans using approved scripts across air-gapped networks and transfer collected data into the relevant CMDB;
- Coordinate with CSU logistics personnel to obtain physical asset information for CMDB integration;
- Assess the impact of Authorized Service Interruptions (ASIs), ensuring business impacts are understood and mitigated;
- Provide status reports on implemented IT service changes to senior management;
- Propose maintenance and implementation windows for customer approval prior to ASI commencement;
- Coordinate with Joint Warfare Centre (JWC) and Enterprise Service Operation Centre (ESOC) to secure approvals for ASI activities;
- Implement routine changes within live IT service environments;
- Generate schedules and time estimates for planned IT service changes;
- Participate in risk, cost, and benefit analysis of proposed service changes;
- Document procedures and implemented changes within the ITSM system;
- Monitor the effectiveness of service improvements and corrective actions;
- Support the capture, analysis, diagnosis, and reporting of customer complaints and compliments;
- Contribute to Continual Service Improvement (CSI) initiatives by enhancing local processes and increasing efficiencies within the ASI process;
- Liaise closely with internal Section Heads and provide assistance as required;
- Plan, schedule own work and monitor work of others – where applicable;
- Within limited time horizons;
- Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Strong understanding of Configuration Management principles, processes, and governance within enterprise ICT environments;
- Experience supporting Verification Audit Control and Configuration Control activities in accordance with organizational directives and procedures;
- Knowledge of Configuration Management Databases (CMDB) and configuration item (CI) lifecycle management Ability to develop and maintain configuration management tools, including automation for asset tracking, logging, and reporting;
- Experience conducting audits, discovery scans, and validation activities across complex and air-gapped network environments;
- Knowledge of secure configuration, classification, and management of configuration items and associated records;
- Ability to analyse configuration and service management issues;
- Identify risks, and recommend corrective actions;
- Experience implementing routine changes within live IT service;
- Environments while minimizing operational impact;
- Understanding of IT Service Management (ITSM), Continual Service Improvement (CSI), and Change Management Methodologies;
- Experience generating schedules, time estimates, and impact assessments for IT service changes;
- Strong stakeholder coordination and communication skills including engagement with senior management, logistics, personnel, customers, and operational centres;
- Analytical and reporting skills to monitor service improvements, corrective actions, and customer feedback processes
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