#NC26ICT189440 - Operational Readiness Knowledge Manager (FLAGCIS) - Closed
Deadline: June 18, 2026
Requester: NATO
Location: Northwood, United Kingdom
Job type: Contractor
Start date: August, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Responsible for the standardization, consolidation, and preparation of system documentation for the FLAGCIS (maritime deployable communication & information system modules);
- Publishes, communicates, and implements a realizable information knowledge management (IKM) plan for operational system documentation for the FLAGCIS system to include timelines, deliverables, as well as responsibilities for drafting and approval;
- Assists in the production, validation, and refinement of system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals;
- Supports the coordination of documentation of infrastructure and CIS connectivity requirements to upgrade facilities for FLAGCIS;
- Monitor, records, and reports progress of IKM plan fulfillment, while recording observations and exceptions, proposing alternate production plans in case of unforeseen circumstances;
- Provides advice to key stakeholders including, but not limited to: NCIA Service Level and Service Delivery Managers, Service owners, Commander CSU, Branch Heads, Principal Technicians, MARCOM HQ personnel, and AIRBUS technicians;
- Provides support to FLAGCIS validation and integration Technician as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher vocational diploma with a focus in Information Technologies or related discipline;
- Minimum 5 years of relevant hands-on experience in creation, planning and management of Information and Knowledge Management of Technology related artefacts;
- Expert knowledge of MSOffice suite is required;
- Bachelor's or Master's degree in Computer Science, Information Technologies or related discipline;
- Experience in creating Information Knowledge Management Plans;
- Experience in drafting technical documentation, including but not limited to: system-level and technical documentation, operating procedures, maintenance plans, technical schematics, checklists, as well as operator/technical manuals;
- Ability to write clear and concise technical documentation and user guides is required;
- Effective oral and written communication skills in English are essential;
- Customer focus: Focuses on customer needs and satisfaction; acts with customers in mind; high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical, and orderly way; consistently achieves project goals; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
This position is now closed.
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