#NC26ICT187120 - Technician (Operations, Administration, and Maintenance) - Closed
Deadline: April 27, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: May, 2026
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
- Provisioning & Deployment: Prepare, configure, and deploy workstations using imaging tools. Maintain an organized inventory of hardware assets and peripherals;
- Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues for Windows 10/11 devices. This includes managing driver updates, BIOS configurations, and local peripheral support;
- Identity & Access Management: Manage user accounts, security groups, and permissions within Active Directory and Microsoft Entra ID. Assist with password resets and MFA (Multi-Factor Authentication) enrolment;
- Software Lifecycle Management: Support the general office application suite (Office, Adobe) and proprietary business applications. Ensure all endpoints remain compliant through regular patching and remote software distribution as directed by cyber team;
- Network & Connectivity Support: Troubleshoot LAN connectivity to ensure seamless communication across the organization;
- Assists in improving OS and application security by performing regular patching as tasked;
- Assists in performing cyber hygiene remediation tasks as directed by Cyber Security;
- Support different local projects as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Higher vocational training in a relevant discipline with 2 years post-related experience in a technical support or helpdesk role. Or a secondary educational qualification with 4 years post-related experience;
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OS Expertise: Advanced proficiency in supporting Windows 10/11 Professional/Enterprise;
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Familiarity with Active Directory, Group Policy (GPO), and basic networking protocols (TCP/IP, DNS, DHCP);
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Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users;
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English language command fluent (advanced)
This position is now closed.
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