A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience;

Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;

Proven 5 years' experience as a Service Delivery Manager, IT Service Manager, or similar role, specifically in managing business application services;

In-depth knowledge of business application technologies, platforms, and IT service management best practices;

Proficiency in incident and problem management methodologies;

Experience in service level management and continuous service improvement;

Familiarity with ITIL or other IT service management frameworks;

Proven experience in managing vendor relationships;

Excellent communication, negotiation, and customer relationship management abilities;

Strong analytical and problem-solving skills, with the ability to make data-driven decisions;

Sound experience in IT services engineering, planning, operations, maintenance and management;

Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;

Sound experience on the Configuration Management and Change Management processes and tools;

Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution;

Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services;

Managing, leading, and mentoring a team;

Experience in roles with requirement to display report writing and presentation skills Demonstrable evidence in maintaining knowledge of advances in Information Technology;

Familiarity with military telecommunications and information systems;

DCIS, VLF to Satellite EHF;

Member of a recognized professional body or institution;

Prior experience of working in an international environment comprising both military and civilian elements;

Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT);

ITIL Intermediate or Expert /Managing Professional;

PRINCE 2 Foundation level or PMI PMP.