#NC26ICT186995 - Provision of BMC Helix ITSM/SRM Engineering Services - Closed
Deadline: April 19, 2026
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: June, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Meetings with the processes’ stakeholders;
- BPMN process diagram and process documentation uploaded to the portal;
- SRD design (fields, workflows, approvals, AOT/PDT definitions);
- Developed SRD deployed to test and production after acceptance;
- UAT report (testers, defects, remediation);
- Smart Report/dashboard item if required;
- Monthly summary report (points delivered, links to artifacts, blockers, next month plan);
- Facilitating and attending design workshops, UAT sessions, planning and weekly standups;
- Maintaining code/configuration documentation;
- Providing knowledge transfer and documentation updates.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;
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At least 3 years of hands-on experience with IT Service Management based on BMC Helix ITSM Suite (ver. 20.02 or later), BMC Service Request Management (ver. 20.02 or later) and BMC Smart Reporting (ver. 20.02 or later) at Administrator and Engineer Level;
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BMC Remedy ITSM Suite administration and development (version 20.02 and higher).
Desirable:
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BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting;
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Experience configuring and customizing the Remedy ITSM suite. Solid understanding of BMC Remedy ITSM architecture including load balancing, high availability, scalability, and fail-over solutions;
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Excellent troubleshooting skills.
This position is now closed.
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