The candidate has a security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract;

Minimum 2 years of experience from Information and Communication Technology (ICT) service management to deliver IT services and Customer Support management;

Experience contributing to operational planning, resource allocation, and risk management processes;

Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related experience;

Ability to work independently and manage multiple tasks simultaneously;

Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments;

Excellent written and verbal communication skills, capable of conveying complex technical;

Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction. Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users;

Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution;

Language Proficiency Requirement: Level 3 English language skills according to NATO STANAG 6001: Listening (3), Speaking (2), Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level).