#NC26ICT186929 - Cloud Engineer (Intune Device Management) -RELAUNCH - Closed
Deadline: April 12, 2026
Requester: NATO
Location: Offsite
Job type: Contractor
Start date: May, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Configure and manage comprehensive device management policies using Microsoft Intune;
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Ensure device and data security across the organization;
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Oversee the deployment and management of applications and software updates through Intune;
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Ensure devices remain secure, up-to-date, and performant;
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Implement and manage conditional access policies and device compliance settings;
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Protect sensitive organizational resources based on user and device risk levels;
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Provide expert troubleshooting and technical support for device enrollment, configuration, and management issues;
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Ensure a seamless user experience;
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Regularly monitor the health and security posture of managed devices;
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Proactively address vulnerabilities and compliance deviations;
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Develop and maintain automation scripts and tools to streamline Intune management processes;
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Enhance operational efficiency;
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Collaborate with hardware vendors and procurement teams to manage the lifecycle of corporate-owned devices;
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Oversee the acquisition, management, and retirement of devices;
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Configure and enforce Intune app protection policies to secure corporate data on both company-owned and personal (BYOD) devices;
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Ensure data protection and compliance;
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Generate and analyze reports on device compliance, usage, and management activities;
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Provide insights into device fleet health and security;
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Work closely with the IT support team to resolve complex device-related issues;
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Serve as a subject matter expert in mobile device management;
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Maintain comprehensive documentation for Cloud Operations processes, configurations, and workflows;
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Provide training and support to other staff as required for knowledge and information sharing;
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Collaborate with IT security, compliance, and other relevant teams to ensure cohesive Cloud Operations strategies;
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Communicate effectively with internal stakeholders to understand requirements and address concerns;
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The contractor will be part of a team providing Technical Level 2 and 3 support, ensuring the secure, available, managed and compliant delivery of Public Cloud Services to NATO and its Strategic Commands;
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The contractor will work primarily remotely, providing services during Core working hours of the Cloud Operations team (Brussels / BEL).
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Understanding of security best practices and compliance requirements related to Intune Device Management and Operations;
- Experience conducting audits and ensuring adherence to regulatory standards;
- Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users;
- Ability to document processes clearly and provide training on IAM tools and practices;
- Strong organizational skills to manage multiple tasks and priorities effectively;
- Attention to detail in managing M365 environment and the Microsoft Intune Platform;
- Ability to work effectively as part of a team and share knowledge and resources;
- Willingness to collaborate with colleagues to solve complex issues;
- The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure;
- Full proficiency in the English language. French language proficiency is of advantage;
- The candidate must have the nationality of one of the NATO nations;
- The candidate must possess a NATO Secret Security Clearance or national equivalent;
- This role is critical for maintaining efficient IT support operations and ensuring users receive timely and effective assistance with their devices and Microsoft 365 services. As a Level 2/3 engineer, you will handle more complex issues, support advanced configurations, and play a key role in strategic planning and implementation of device management solutions. If you are a motivated and experienced technician with strong problem-solving skills, full proficiency in English, and a passion for customer service and automation, we invite you to apply and join our dynamic team.
This position is now closed.
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