As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution;

Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds;

Perform system administration tasks for other IaaS-related assigned systems;

Identify and troubleshoot issues promptly, assisting in their timely resolution;

Follow change management processes diligently;

Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones;

Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle;

Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities;

Monitor compliance with Service Level Agreements (SLAs);

Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services;

Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases;

Undertake ad hoc tasks related to the NISC Business Area's responsibilities;

Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours;

Be on-call after working hours on weekends if necessary;

Be ready to travel and work at various locations, including Braine-l'Alleud, SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required.