#NC26ICT186420 - Senior Technician (IT OPS Coord) - Closed
Deadline: March 5, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: April, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Supporting all areas of the ESOC, as part of a functional team;
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Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
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Providing technical level 1 support and assistance for Local Area Network (LAN)/Virtual Desktop Infrastructure (VDI)/Datacentre Management;
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Monitoring, controlling and conducting troubleshooting of all data systems and services in support of all NCIA customers and NATO missions;
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Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel;
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Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks and services;
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Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
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Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
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Responsible for coordination with internal and external entities to restore networks and communication services;
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Participates in the development and delivery of the required on-the-job training to other technicians;
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Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures;
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If required, work in a shift pattern to provide 24/7 coverage;
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Work on own initiative with limited supervision, may lead others as required;
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Working and training with other service lines;
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Deputize for higher grade staff, if required;
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Perform other duties as may be required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher vocational training in a relevant discipline with 2 years post-related experience;
- Or a secondary educational qualification with 4 years post-related experience;
- Prior experience in technical support and assistance for networking, WAN and voice systems;
- Very good understanding of telecommunications / network / information technology solutions & products;
- ITIL Foundation;
- At least 2 years' experience with, and knowledge of LANs;
- VXLAN;
- Software Defined Access (SDA);
- Experience in VDI;
- Experience in VMware Aria Operations formally VROPS;
- Experience in VROPS management tools;
- Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
- Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements;
- Strong analytical, organization, multitasking and prioritization skills;
- Technical leadership experience;
- Previous experience working in a NOC / SOC;
- CCNA certified;
- Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
This position is now closed.
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