#NC26FIN189535 - Business Analyst (NaaS)
Deadline: June 24, 2026
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: July, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Track, analyze, and report SLA and KPI performance across customers and services;
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Identify service risks, trends, breaches, and improvement opportunities through regular reporting;
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Work closely with account managers to support customer reviews, renewals, and commercial discussions;
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Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope;
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Maintain accurate service inventories, commercial records, and contract-related data;
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Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms;
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Support procurement, renewals, and partner compliance requirements;
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Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends;
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Support forecasting, budgeting, and business planning activities;
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Drive process improvements to increase efficiency, reporting accuracy, and commercial governance;
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Act as key liaison between operations, finance, sales, account management, and external partners.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Master's degree in Economics, Finance or Engineering;
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5+ years of experience as a Business Analyst, or similar commercial/operations role;
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Strong experience tracking and reporting SLA / KPI performance across managed services environments;
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Proven experience working with account managers, customers, and internal stakeholders;
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Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance;
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Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals;
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Strong analytical skills using Excel, Power BI, or similar reporting tools;
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Experience with CRM such as ServiceNow, Salesforce, SAP, or similar;
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Experience with international projects is a plus;
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Excellent time management, vendor management, and negotiation skills;
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Ability to manage multiple priorities and work independently in a fast-paced environment;
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Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum.
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