#NC26CEC192612 - Support for Audio Video and Visual (AV/V) Services - Closed
Deadline: October 20, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: November, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
AV/V Service Implementation:
- Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements;
- Create the designs, plans (room layouts, implementation plans) and required document to accredit the implemented projects or projects to be implemented.
Maintenance:
- Implement security measures (patches, updates, etc..) on the systems manually or supervise automatic deployment with no to minimal downtime;
- Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance;
- Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities.
Continual Service Improvement:
- Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption;
- Continuously improve the quality and efficiency of AV services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support;
- Identify and provide opportunities for continuous service improvements.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
To efficiently and effectively deliver the Service, the Contractor personnel shall possess at a minimum qualifications and skills in the following areas:
- Videoconferencing Technologies - Advanced Proficiency Level - At least 3 years' experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems;
- Audio Video Visual Room systems- Advanced Proficiency Level - At least 3 years' experience/ Strong knowledge of managing AV/V room systems including VTC codec (HP/Poly, Cisco), camera's (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals;
- Communication Systems integration with PKI and Active Directory - Intermediate Proficiency Level - At least 2 years' experience/good knowledge in AD and PKI integration with Cisco products;
- Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years' experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc;
- Network - Intermediate Proficiency Level - At least 2 years' experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis.
This position is now closed.
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