#NC26CEC190569 - Provision and on-going support for BMD OPSLOOP VoiceServices - Closed
Deadline: August 21, 2026
Requester: NATO
Location: Mons, Belgium onsite
Job type: Contractor
Start date: September, 2026
Security clearance: COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
The objective of this role is to provide first level support for issues related BMD OPSLOOP Voice Services and to ensure the optimal performance, security, and reliability of BMD OPSLOOP Voice services.
The Contractor shall also provide end-user support, including technical assistance and user guidance where required. The overall objective is to improve user satisfaction, reduce support response times, and enhance the quality and efficiency of IT service delivery.
During the performance of the contract, the Contractor shall operate as an integral part of the Purchaser’s NATO Digital Workplace Centre (NDWC), Shared Workspace Group (SWG), delivering on-site BMD OPSLOOP Voice services support.
With this SoW, the Purchaser aims to achieve the following objectives:
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Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the collaboration area.
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Ensure that BMD OPSLOOP Voice services are functional and fully operational.
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Perform first-line troubleshooting and escalate issues as required and maintain incident records and
operational logs.
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Support installation of standard BMD OPSLOOP Voice Systems.
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Provide user assistance before, during, and after meetings.
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Additional support may be requested to augment the baseline staff for large conferences, VIP meetings, or high-visibility events.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
Delivery of the services under this SOW requires the following qualifications and experience:
Education:
- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent practical experience and industry certifications will also be considered.
Experience:
- Minimum of 3-5 years of experience and strong knowledge of managing OpenScape Alarm, Response (OScAR) server, including Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, Cisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems.
- Proven experience (3+years) and knowledge of managing call distribution lists, voicemail boxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies.
- Proven experience (2+years) and good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum. Good knowledge in managing VMWare vSphere and VMWare vCenter. Basic knowledge in JavaScript, Python orsimilar scripting languages.
- Knowledge and experience either working with or being in the military IT capacity specialized on Telephony service products (Cisco, legacy PABX, etc..) delivering support of exercises or operations; Knowledge of use case scenarios of Telephony service products (Cisco, legacy PABX, OScAR, etc..) in exercise and operations as well as day to day operational requirements of military bodies
- Proficiency in troubleshooting hardware, software, and network issues.
- Knowledge of Active Directory, Group Policy, and Windows Update management. o Strong communication and interpersonal skills for user support and training.
- Familiarity with IT best practices (ITIL) and tools.
- Experience with IT service management (ITSM) tools.
- Familiarity with IP networking fundamentals related to OScAR servers.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks and meet deadlines.
- Knowledge of IT security best practices.
Language proficiency:
Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)
This position is now closed.
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