#NC26CEC189248 - Provision and on-going support for AV&VTC Services
Deadline: June 9, 2026
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: July, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
AV&VTC Implementation:
- Provide first level of support to end users for daily business;
- Ensure audio-visual and video teleconferencing systems (single, dual and multi domain) in meeting, collaboration rooms, auditoria are functional and fully operational;
- Perform first-line troubleshooting, conduct daily preventive readiness checks of AV/VTC systems, escalate issues as required and maintain incident records and operational logs;
- Support the installation of standard AV/VTC Systems.
Maintenance:
- Preventive maintenance, readiness checks, and escalation of complex issues;
- Monitor AV/VTC systems availability, reliability, and performance;
- Analyze incident service request, and fault trends to identify recurring issues and improvement opportunities.
Continual Service Improvement:
- Proactive, structured and measurable continual approach ensuring AV/VTC services evolve in line with the Agency’s needs while maintaining service stability and compliance;
- Continuously improve the quality and efficiency of AV/VTC services by monitoring and maintaining healthy frontend environment thus reducing the need for support;
- Identify and provide opportunities for continuous service improvements.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent practical experience and industry certifications will also be considered;
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Minimum of 3-5 years of experience and strong knowledge of managing AV/VTC room systems including VTC codec (HP/Poly, Cisco), camera’s (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals;
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Proven experience as AV&VTC technician, particulary with HP/Poly/CISCO and PEXIP Videoconferencing;
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Proficiency in troubleshooting hardware, software, and network issues;
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Knowledge of Active Directory, Group Policy, and Windows Update management;
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Strong communication and interpersonal skills for user support and training;
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Familiarity with IT best practices (ITIL) and tools;
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Experience with IT service management (ITSM) tools;
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Familiarity with IP networking fundamentals related to AV equipment;
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Strong analytical and problem-solving skills;
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Excellent communication and interpersonal skills;
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Ability to work independently and as part of a team;
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Ability to prioritize tasks and meet deadlines;
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Knowledge of IT security best practices;
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Language proficiency: Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level).
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