• Manages the delivery of business administration services;
• Manages time and diary for individual senior managers and leadership teams;
• Filters and prioritises meeting requests;
• Handles sensitive, confidential information;
• Ensures managers have the information and resources needed to support ongoing processes and changes in processes.

Calendaring:

• Creates multi-level and repeating tasks for self and others;
• Manages multiple calendars using features such as 'show through' and adding tabs;
• Helps others understand the wide range of functions available with calendaring software;
• Adds notes, attachments or reminders to tasks or appointments for self and others;
• Prints using varied and complex setup, designs and page combinations;
• Compares and contrasts functionality among different releases.

Desktop Tools:

• Consults others on the use and interconnectivity of the tools;
• Participates in some advanced functions of at least one product;
• Participates in evaluation of new office support tools;
• Determines which office products can interact and how to share data;
• Performs first-level problem resolution tasks;
• Works with all kinds of office support software to finish complex tasks.

Office Administration:

• Organizes and coordinates large meetings and conferences;
• Contributes to office administration improvements and best practices;
• Consults on a full spectrum of enterprise office administration activities;
• Designs office administration functions and workflow;
• Monitors industry and marketplace trends and directions for office administration;
• Monitors effectiveness of support staff; recommends improvements.

General Computer Competencies:

• Manipulates files within different folders, directories, partitions, drives, etc;
• Conducts the use of keyboard and pointing devices such as a mouse or a track ball;
• Opens, closes, sizes and moves windows on a desktop;
• Performs basic file management tasks like open, close, name, save, print;
• Uses menus, toolbars, buttons and other basic GUI (graphic user interface) applications.

E-Mail Software:

• Selects appropriate e-mail functions such as in-box, mail sent, drafts, trash, etc., to retrieve and store mail;
• Follows proper procedures and conventions to retrieve, create, send and store mail in accordance with organizational regulations;
• Performs basic editing functions such as copy, paste, find and replace;
• Explains the use of features including address books, distribution lists, and bulletin boards;
• Uses all basic mail handling features such as reply, forward and carbon copy(cc).