#NC25SED185186 - Infrastructure and Platform Support as a Service - Closed
Deadline: January 14, 2026
Requester: NATO
Location: The Hague, Netherlands
Job type: Contractor
Start date: June, 2026
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
- Ensure Service Availability: Perform preventive and reactive activities for assuring that all the infrastructure and platform services are available for all the Assurance Solutions Branch’s stakeholders;
- Enforce NCIA security policies: Align all ASB systems and services with the guidance and policies of NCI Agency and NATO. Collaborate with other NCI Agency colleagues and sections for ensuring that the platforms and systems are in line with their security accreditation. Support security accreditation activities in relation to ASB’s
platforms and/or systems; - Maintain and improve the services: In line with the lifecycle and patch/feature release schedule of the resources composing the ASB infrastructure and platforms, perform regular maintenance, including updates, patches, and bug fixes as needed to prevent disruptions. Collaborate with the service delivery managers and their teams to plan and implement periodic maintenance schedules, with reduced impact on the stakeholders. Participate in the implementation of new features, services and tools, assess their feasibility and integrate them with the existent elements;
- Reduce human mistakes: Develop, maintain and improve infrastructure as code for the deployment and configuration of core systems and services. Adopt and support a “dry code” initiative and strive for less manual intervention. Maintain, operate and improve automation, versioning and orchestration tooling;
- Perform datacentre maintenance: Hardware inspections and replacements as part of scheduled or non-scheduled maintenance activities. Verification of cabling, patch panels, connectors and cooling equipment. Take remediation actions in case of damage or improper state is reported or identified. Ensure that access management rules are respected in the technical and datacentre areas. Verify and apply software and firmware updates. Maintain detailed records of assets in the centralized inventory;
- Provide Service Support: Continuous monitoring of the services for issues and resolving any defects or downtime, in line with the organizational level agreements. Monitor the internal support platform and provide professional resolutions to all service requests raised by stakeholders, respecting the service level agreements established.
Prepare and support the lab environments and their backend services for organized events and exercises; - Collaborate and Communicate Effectively: Work closely with service delivery managers, developers, platform engineers, technical leads, and project managers to clarify issues, prioritize efforts, and provide timely and transparent progress updates;
- Support Release and Post-Release Validation: Participate in smoke, sanity, and post-deployment testing to verify correct system behaviour after deployment and ensure production stability.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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5+ years of experience as a DevOps Engineer, with an emphasis on IaaS and PaaS, with at least 1 year of hands-on experience in datacentre maintenance;
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CI|CD practical knowledge with an emphasis on Jenkins, Ansible, Terraform, version control and artifact management tools;
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Kubernetes (Rancher) hands on experience regarding Kubernetes cluster provisioning, administration and troubleshooting;
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Practical experience with core services administration and maintenance like LDAP/Active Directory, DNS, NTP, antivirus enterprise solutions, WSUS, MECM;
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Unix and Microsoft Windows OS administration skills;
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Proven datacentre operations knowledge and experience;
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Customer support soft skills and experience Desirable Qualifications;
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Practical knowledge in the administration of VMware stack;
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Experience in working with one of the public cloud providers: AWS, Microsoft Azure or Google Cloud;
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Networking knowledge: software defined networking and standard networking Relevant soft skills;
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Curious and analytical thinker with the ability to identify defects, assess risks, and recommend improvements; ask the right questions early;
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Strong communicator who bridges the gap between technical and non-technical roles;
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Detail-oriented, but also focused on what matters most for the user and business;
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Adaptable, with a continuous improvement mindset and willingness to grow into automation;
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Excellent command of English (written and verbal) for clear reporting and documentation of test results. English: C1;
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Able to work independently and proactively manage testing schedules and priorities;
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Collaborative team player, willing to share knowledge, support peers, and contribute to process improvements.
This position is now closed.
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