#NC25SED180634 - Service Performance Dashboard Development - Closed
Deadline: July 6, 2025
Requester: NATO
Location: Mons, Belgium
Start date: August, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Update the KPI catalogue for cybersecurity Services:
- Identify and document all relevant KPIs for cybersecurity services;
- Establish measurement and data collection methods for each KPI;
- Document agreed thresholds, reporting frequency, and describe roles and responsibilities for KPI maintenance.
Automate data collection and integration:
- Develop scripts or configure tools to automate data collection from cybersecurity tools;
- Implement data validation and transformation processes;
- Schedule automated data import tasks and monitor for errors;
- Ensure overall data quality.
Build cybersecurity services scorecards in Power BI:
- Maintain the Power BI data model and import all relevant data;
- Design Power BI templates tailored for each Service’s metrics and KPI’s;
- Create visualizations that best represent each KPI for insights;
- Validate scorecards with stakeholders for accuracy and effectiveness;
- Ensure for each Service that the dashboard supports both Internal and Customer relevant information.
Establish data transfer mechanisms to SMC:
- Negotiate and implement data transfer protocols for integration of NCSC data into the SMC database;
- Ensure secure, reliable and regular data transfer between systems;
- Test and validate the data transfer processes.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Proficiency in the English language (listening, speaking, reading and writing) is required;
- 3+ years of experience in dashboard development and maintenance;
- 3+ years of designing and developing the data Extract, Transform and Load (ETL) activities;
- Sound knowledge and wide-experience with KPIs and formal reporting via Dashboards;
- 3+ years of experience in ETL activities in Dashboard development teams and working groups in military IT environments;
- Sound knowledge of Dashboard UX Design, Transition and Operation processes with proven experience on one of these processes;
- Sound knowledge of ITIL processes with proven experience on one of these processes;
- Sound knowledge and experience on IT Service Management;
- 3+ years of experience in writing ETL Deliverables, Requirements documentation and understanding translations into technical solutions;
- Excellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills;
- 3+ years of experience in reporting and use of BI tools;
- Advanced organizational skills and analytical approach to problem solving;
- Sound knowledge and minimum 3 years of experience with monitoring tools and techniques on measuring service performance;
- 3+ years of experience in generating technical documentation aiming for both technical and nontechnical audience;
- Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions);
- A minimum of 3 years recent experience of Power BI;
- A minimum of 3 years recent experience in Business Intelligence domain;
- A minimum of 3 years recent experience in ETL process and coding;
- ITIL 4 Foundation certificate beneficial.
This position is now closed.
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