• Expert knowledge of Linux server infrastructure and Windows server infrastructure;
• Expert knowledge in designing, implementing, and optimizing Jira Service Management projects, including request types, workflows, screens, fields, security, SLA's and automation rules;
• Expert knowledge in configuring and managing JSM portals;
• Strong experience with Advanced JQL (JIRA Query Language) for reporting, filtering and dashboard creation;
• Understanding of JSM security best practices including project and global permissions;
• Deep knowledge of Software Programming Principles;
• Good knowledge of JAVA or Groovy Programming Language;
• Good knowledge of Version Control Systems such as GIT;
• Good understanding of Microsoft Azure or Amazon AWS;
• Good knowledge of Microsoft Entra ID;
• Good knowledge of REST APIs for custom integrations;
• Good knowledge of Docker and Kubernetes technologies;
• Good knowledge of configuration of Continuous Integration (CI) and Continuous Deployment (CD) in Azure DevOps;
• Good knowledge of implementing monitoring and logging solutions such as Prometheus, Grafana;
• Expert Knowledge of web servers such as IIS and Apache Web Server;
• Strong understanding of ITIL principles (Incident, Problem, Change, Request Fulfilment, Service Level Management) and their application in JSM projects;
• Good experience of the Agile Methodology;
• Expert knowledge of networking infrastructure;
• Expert knowledge of PKI;
• Deep understanding of security constraints and requirements in CIS;
• Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards;
• Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint;
• Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges;
• Experience (at least two years) in various areas of Software Engineering including some of
  the following:

• Knowledge of NATO HR processes;
• Knowledge and experience in state-of-the-art technologies, relevant to software engineering:

- Technologies and standards (at least 4 of them): HTML5, REST Services, Web Services, XML, SQL, Visual Basic for Applications;

- Application server technologies and Relational data base management systems;

- Programming languages and platforms like.

Problem-Solving Skills:

• Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues;
• Ability to guide users through problem-solving steps effectively.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills;
• Full proficiency in English. French language proficiency is of advantage;
• Ability to communicate technical information to non-technical users in a clear and concise manner.

Customer Service Orientation:

• Strong customer service focus with a commitment to user satisfaction;
• Patience and empathy when dealing with user issues and concerns.

Organizational Skills:

• Ability to manage multiple support tickets and prioritize tasks effectively;
• Attention to detail in documenting support activities and maintaining accurate records.

Team Collaboration:

• Ability to work effectively as part of a team and share knowledge and resources;
• Willingness to collaborate with colleagues to solve complex issues.

Others:

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure;
• The candidate must have the nationality of one of the NATO nations;
• The candidate must possess a NATO Secret Security Clearance or national equivalent;
• Prior experience of working in an international environment comprising both military and civilian elements;
• This role is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance with HR Applications services.