SCOPE OF WORK / DUTIES / ROLES

Continuity management:

• Contributes to the development of continuity management plans;
• Identifies information and communication systems that support critical business processes;
• Coordinates the business impact analysis and the assessment of risks;
• Coordinates the planning, designing, and testing of contingency plans.

Business situation analysis:

• Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity;
• Advises on the approach and techniques to be used for business situation analysis;
• Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities;
• Engages and collaborates with a wide range of stakeholders, including those at the management level;
• Gains agreement from stakeholders to conclusions and recommendations;
• Contributes to definition of organisational standards and guidelines for business situation analysis.

Organisational change management:

• Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams;
• Creates and implements action plans to ensure everything is ready for the change before going live;
• Acquires change management resources and develops their capabilities to deliver the required changes;
• Gathers feedback to allow timely improvements to the change management plan and approach;
• Assesses risks and takes preventative action;
• Develops and communicates tailored change management plans for senior stakeholder groups;
• Provides guidance and makes suggestions to support change sponsors.

Supplier management:

• Develops organisational policies, standards, and guidelines to ensure effective supplier management across the integrated supply chain;
• Defines the approach for commercial communications and the management of relationships with suppliers;
• Establishes a positive and effective working environment with suppliers for mutual benefit;
• Ensures that resources and tools are in place to conduct benchmarking;
• Reviews supplier analysis and assesses effectiveness across the supply chain;
• Manages risks and assures the quality of the services delivered by suppliers.

Stakeholder relationship management:

• Leads the development of comprehensive stakeholder management strategies and plans;
• Builds long-term, strategic relationships with senior stakeholders (internal and external);
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects;
• Acts as a single point of contact for senior stakeholders, facilitating relationships between them;
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined;
• Oversees monitoring of relationships including lessons learned and appropriate feedback;
• Leads actions to improve relations and open communications with and between stakeholders.

Product and Vendor Evaluation:

• Trains others on evaluating products or services from multiple vendors;
• Advises on appropriate solutions to complex multiple vendor problems;
• Leads in the regulated use of materials and forms for the selection of products and vendors;
• Evaluates overall considerations such as product and vendor risks, and provides recommendations;
• Optimizes standard processes to maximize the efficiency of organizational products or services;
• Designs and develops product and vendor selection criteria and requirements.