#NC25SAT186035 - PROVISION OF SATCOM SERVICE DELIVERY SUPPORT - Closed
Deadline: February 10, 2026
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: April, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Service and Delivery Support:
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Provide technical support for SATCOM services delivery, including customer request processing and mission planning;
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Monitor service performance, identify issues, and implement corrective actions to maintain service availability and quality;
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Work closely with NATO Enterprise Services and Operations Centre (ESOC), National Satellite Control Centres (NSCC), NATO anchor sites and field engineers to diagnose andresolve service disruptions;
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Assist in integrating SATCOM solutions with customer networks and IT infrastructure.
Customer & Stakeholder Coordination:
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Act as a point of contact for customers, providing technical assistance and ensuring service level agreements (SLAs) are met;
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Collaborate with vendors, satellite operators, and engineering teams to address service issues and implement upgrades;
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Conduct training sessions and provide documentation to customers and internal teams;
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Provide technical support as a subject matter expert to NATO Project Managers and Service Delivery Managers.
System Optimization & Performance Analysis:
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Analyse network traffic, link budgets, and signal quality to optimize satellite communication performance;
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Support the implementation of new technologies, software updates, and network expansions;
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Participate in system testing, validation, and commissioning of SATCOM HW and SW tools and solutions;
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Provide 2nd and 3rd level support to incident resolution;
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Pro-actively support the process and tool improvements.
Compliance & Documentation:
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Ensure compliance with regulatory requirements, security policies, and industry standards;
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Maintain accurate records of service incidents, troubleshooting steps, and resolutions;
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Develop and update technical documentation, including user guides and troubleshooting manuals;
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It is envisioned that services will be provided by at least ONE resource, having the skills and experience of a SATCOM Service Delivery Support engineer.
Others:
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The contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field;
- Minimum 5 years of Experience in satellite communications, RF engineering, link budget computation, analysis and network operations;
- Minimum 5 years of Experience with satellite network management systems and monitoring tools;
- Knowledge of SATCOM systems, including VSAT, modems, antennas, and ground stations;
- Strong problem-solving skills and the ability to work under pressure;
- Excellent communication and customer service skills.
- Language Proficiency: English: C1 + Local assignment language fluency (Nice to have).
Desirable:
- Proficiency in networking protocols (TCP/IP, QoS, VPNs) and troubleshooting tools;
- Certifications such as GVF, CCNA, or ITIL;
- Familiarity with regulatory standards (ITU, MIL-STD, etc.).
This position is now closed.
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