#NC25SAT181797 - Provision of SATCOM EHF/UHF SATCOM Support Technician Services - Closed
Deadline: September 23, 2025
Requester: NATO
Location: Mons, Belgium
Start date: November, 2025
Security clearance: NATO COSMIC TOP SECRET
SCOPE OF WORK / DUTIES / ROLES
Operations & Maintenance (O\&M):
- Provide O\&M support for EHF/UHF SATCOM systems, including static sites, tactical terminals, and site-specific equipment racks;
- Monitor, operate, and maintain systems ensuring optimal performance and compliance with NATO standards.
Configuration & Technical Support:
- Configure and maintain SATCOM systems (including EHF racks, UHF systems, audio matrix equipment);
- Maintain the UHF/EHF operational database for NATO users;
- Implement and document configuration changes using Agency-approved tools.
Incident & Problem Management:
- Provide second-level technical support for faults, outages, and escalated issues;
- Conduct fault analysis, incident resolution, and trend analysis, proposing corrective actions and preventive measures;
- Support emergency interventions and hazard mitigation.
Documentation & Reporting:
- Maintain operational manuals and configuration control documentation;
- Deliver monthly system reports summarizing activities, incidents, risks, and recommendations;
- Prepare accreditation evidence, audit records, and compliance reports.
Coordination & Support:
- Liaise with NCIA program managers and operations teams to support project and urgent requirements;
- Provide technical input for inspections, enhancements, and configuration change proposals;
- Support service improvement initiatives aligned with modernization programs.
Travel & Exceptional Support:
- Provide on-site support at Mons, Belgium, with occasional travel to NATO/national facilities as required;
- Ensure readiness to support operational deployments and exercises.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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University Degree in Telecommunications, Electronics, or a related field, with at least two years of post-related experience; or Higher Vocational Training with a minimum of five years of post-related experience;
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SATCOM Expertise: Minimum of three years of practical experience in SATCOM systems, including UHF, SHF, HF and EHF systems;
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Technical Expertise: Familiarity with modern military communication networks, including interfaces, protocols, and experience with SATCOM Operations;
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Customer Service and Incident Management: Experience in service management (incident, problem management, etc.) and a customer-focused approach in a control centre environment;
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NATO Environment: Prior experience working in a NATO or multinational military setting, with a solid understanding of NATO operational standards and protocols.
This position is now closed.
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