#NC25SAT178810 - PROVISION OF SATCOM SERVICE DELIVERY SUPPORT - Closed
Deadline: April 28, 2025
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: June, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Provide technical support for SATCOM services delivery, including customer request processing and mission planning;
- Monitor service performance, identify issues, and implement corrective actions to maintain service availability and quality;
- Work closely with NATO Enterprise Services and Operations Centre (ESOC), National Satellite Control Centres (NSCC), NATO anchor sites and field engineers to diagnose and resolve service disruptions;
- Assist in integrating SATCOM solutions with customer networks and IT infrastructure;
- Act as a point of contact for customers, providing technical assistance and ensuring service level agreements (SLAs) are met;
- Collaborate with vendors, satellite operators, and engineering teams to address service issues and implement upgrades;
- Conduct training sessions and provide documentation to customers and internal teams;
- Provide technical support as a subject matter expert to NATO Project Managers and Service Delivery Managers;
- Analyse network traffic, link budgets, and signal quality to optimize satellite communication performance;
- Support the implementation of new technologies, software updates, and network expansions;
- Participate in system testing, validation, and commissioning of SATCOM HW and SW tools and solutions;
- Provide 2nd and 3rd level support to incident resolution;
- Pro-actively support the process and tool improvements;
- Ensure compliance with regulatory requirements, security policies, and industry standards;
- Maintain accurate records of service incidents, troubleshooting steps, and resolutions;
- Develop and update technical documentation, including user guides and troubleshooting manuals.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field;
- Experience in satellite communications, RF engineering, link budget computation, analysis and network operations;
- Experience with satellite network management systems and monitoring tools;
- Knowledge of SATCOM systems, including VSAT, modems, antennas, and ground stations;
- Strong problem-solving skills and the ability to work under pressure;
- Excellent communication and customer service skills.
Desirable:
- Proficiency in networking protocols (TCP/IP, QoS, VPNs) and troubleshooting tools;
- Certifications such as GVF, CCNA, or ITIL;
- Familiarity with regulatory standards (ITU, MIL-STD, etc.).
This position is now closed.
We regularly add new positions. We suggest exploring other available opportunities and staying updated by following our LinkedIn page.
If you don’t find any suitable opportunities, you can send us your CV, as an open application. However, we will not submit you to any vacancies without your written consent.