#NC25SA174648 - Chief Technician (Storage and Backup) - Closed
Deadline: January 20, 2025
Requester: NATO
Location: Braine L'Alleud, Belgium.
Job type: Contractor
Start date: March 3, 2025
Security clearance: NATO Secret
SCOPE OF WORK / DUTIES / ROLES
As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:
Daily Operations and Maintenance:
- Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.
- Perform system administration tasks for other IaaS-related assigned systems.
Troubleshooting and Issue Resolution:
- Identify and troubleshoot issues promptly, assisting in their timely resolution.
Change Management and Documentation:
- Follow change management processes diligently.
- Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.
Strategic Support and Coordination:
- Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.
SLA Compliance and Process Development:
- Monitor compliance with Service Level Agreements (SLAs).
Ad Hoc Responsibilities:
- Undertake ad hoc tasks related to the NISC Business Area's responsibilities.
Availability and Flexibility:
- Be prepared to work during scheduled maintenances, service-affecting activities, and contingency situations beyond regular business hours.
- Be on-call after working hours on weekends if necessary.
Travel and Deployment:
- Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacentres in NCIA's responsibility as required.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
- Sound practical experience in the implementation, support, testing, operation and maintenance and best practices of storage and backup infrastructure for large-scale distributed deployment;
- Sound practical experience in SAN/NAS network fundamentals (TCP-IP, FC, FCoE, iSCSI, WWNN, WWPN);
- Sound practical experience in VMware virtual environments and vSAN;
- Sound practical experience in one or more of Enterprise Backup software;
- Sound practical experience in deploying, monitoring and troubleshooting Windows Server VMs;
- Certification in one or more of enterprise storage, hypervisor or backup products is a plus.
Desirable:
- University Degree in a Science, Technology, Engineering or Mathematics discipline;
- Sound practical experience in scripting (Python, Power-Shell, etc.) for Storage/Backup Automation or collect data/event from storages;
- Experience from working in a service provisioning organization;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization.
Key areas of expertise:
- Central administration of enterprise storage and backup resources including remote sites;
- Central administration of VMware infrastructure including monitoring, patching and troubleshooting;
- Ensuring all required file systems, system data, operating systems and databases are successfully protected;
- Identifying operational problems and contributing to their resolution;
- Ensuring the NCIA, and Information Security principles and practices are applied on system and product solutions under AOR including compliance and hardening.
Language Proficiency:
- Proficiency in one of the two NATO languages, both written and spoken, is essential. A working knowledge of the second language is desirable.
- Note: The majority of work at the NCI Agency is conducted in English.
This position is now closed.
We regularly add new positions. We suggest exploring other available opportunities and staying updated by following our LinkedIn page.
If you don’t find any suitable opportunities, you can send us your CV, as an open application. However, we will not submit you to any vacancies without your written consent.