#NC25NES180559 - Provision of Network Security O&M Support Services - Closed
Deadline: June 26, 2025
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: December, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Handling incidents tickets raised by functional/technical/business users;
- Handling alerts raised by the monitoring system (ZABBIX and SCOM);
- Doing general technical troubleshooting and give consultation to other teams inside and outside the CSU;
- Handling of requests to implement security policies on security gateways;
- Handling of requests to implement operational changes on security gateways;
- Collaborate with NATO Cyber Security Centre (NCSC) and NHQ incident response teams to investigate and remediate security incidents;
- Conduct security policy reviews and optimizations to ensure efficiency and compliance, in accordance with enterprise, NCSC policies and best practices;
- Generate compliance reports for stakeholders, highlighting key security metrics and risks;
- Follow patch management cycle for all security gateways (battleshort, critical, high, medium and low cycles), installing and implementing necessary patches and updates in the required time period, ensuring all security gateways are properly patches and upgraded in according with latest baselines;
- Conduct lessons learned and post-mortem analyses after incidents to improve security posture and operation resilience;
- Interfacing with 3th vendors for technical support;
- Update and create documentation and SOPs (Standard Operation Procedures) related to the provided services as requested;
- Follow up on life cycle of the security gateway systems and assist in the asset replacement projects to replace the system that are end of life;
- Performs other duties as may be required. It is expected that ONE resource is providing the above services. The contractor will provide the service on-site with a possibility of 1 day teleworking per week from Belgium. The contractor will provide services during NATO HQ working hours. The measurement of execution for this service is sprints, with each sprint planned for a duration of 1 week.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;
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Extensive experience in working with firewalls (Palo Alto, Fortinet and Juniper);
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Experience in managing web proxies (FortiProxy), email gateways (Proofpoint) and VPN gateways (Cisco Firepowers);
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Experience of cyber security activities in large, complex and possibly classified ICT environments with 2.000+ end-user devices;
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Strong technical engineering skills, adaptive to customer needs and being able to work in a team;
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Previous work experience in international organizations, such as NATO, or specialized Defence Industry;
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Knowledge of NATO CIS Security Policy, Directive and Guidance;
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ITIL Certification;
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Possession of at least one security certification (i.e., ISC, EC-Council, SANS) highly desirable.
This position is now closed.
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