A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience;

Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;

Minimum of 2 years experience in Service Management within a medium-large organisation;

Extensive experience in Service Transition Management across multiple industries;

Demonstrated experience in providing advice on the application of relevant Service Management and Service Improvement techniques to various functions or processes;

Demonstrated ability to manage time effectively and work under pressure while delivering high-quality outcomes in Transition and Assurance;

Ability to evaluate risks and formulate corrective and improvement plans;

Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with strong briefing skills and the ability to report at a senior level;

Prior experience of working in an international environment, comprising both military and civilian elements;

Knowledge of NATO responsibilities and organisation, including ACO and ACT;

ITIL Certification;

PRINCE2 Certification, or equivalent Project Management certification.