• Plans and drives scoping, requirements definition and prioritisation activities for large, complex initiatives;
• Selects, adopts and adapts appropriate requirements definition and management methods, tools and techniques;
• Contributes to the development of organisational methods and standards for requirements management;
• Obtains input from, and agreement to requirements from a diverse range of stakeholders;
• Negotiates with stakeholders to manage competing priorities and conflicts;
• Establishes requirements baselines;
• Ensures changes to requirements are investigated and managed.

Business modelling:

• Produces models in support of the business strategy;
• Has in-depth knowledge of a broad range of industry-wide modelling techniques;
• Advises on the choice of techniques and approaches and influences customers accordingly;
• Develops bespoke models for unusual contexts;
• Responsible for planning and coordinating team modelling activities and for ensuring the quality of their work.

Organisational change management:

• Defines and communicates the approach for change management for a significant part of the organisation;
• Initiates, plans and leads strategic, large and complex change management initiatives;
• Provides guidance and raises awareness to help change leaders demonstrate effective behaviours to deliver organisational change;
• Establishes feedback processes and leads analyses of change management successes;
• Enables continual improvements to change management methodology, tools and training necessary to enhance the maturity across the organisation.

Stakeholder relationship management:

• Leads the development of comprehensive stakeholder management strategies and plans;
• Builds long-term, strategic relationships with senior stakeholders (internal and external);
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects;
• Acts as a single point of contact for senior stakeholders, facilitating relationships between them;
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined;
• Oversees monitoring of relationships including lessons learned and appropriate feedback;
• Leads actions to improve relations and open communications with and between stakeholders.