#NC25MGT184665 - Senior Service Mgt Support to NIMSC Land/Air Business Unit - Closed
Deadline: December 7, 2025
Requester: NATO
Location: Braine L'Alleud, Belgium
Job type: Contractor
Start date: January, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
- Coordinated Service Management and Service Delivery support of NIMSC Land/ Air (NIMSC LA) Business Unit- Mission Integrated Portfolio Team; for assigned Services/ Missions/ Projects and the support of Project Managers, utilizing NATO tools and systems (EBA, Service Now and SharePoint);
- As part of the Continuous Improvement process, identify process bottlenecks and opportunities for End-to-End process improvements and process synergies;
- Strategic partnerships and effective customer relationship management to be fostered and built within NCI Agency, other NATO entities, Commercial and Industry partners;
- Coordinate, monitor and track all NIMSC Land/ Air Mission portfolio assigned Service, Mission and Project Incidents, Service Requests, Change Requests and Work Orders in support of assigned Services, Missions and Projects (including support of Project Managers); utilizing NATO ITSM tools and systems;
- In coordination with the Senior Service Delivery Manager Land/ Air Business Unit- Mission Integrated Portfolio Team, supporting the assigned Services/ Missions/ Projects in coordination with Service Delivery Managers, External and Commercial Product Owners, and Project Managers monitoring and tracking all NIMSC Land/ Air
Business Unit Mission service obsolescence plans, with a 5 year out perspective.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Shall have a proven record in Service Management, within the NATO and Commercial environments.
AQL
At least 10 years’ prior Commercial experience.
At least 3 years’ prior NATO experience (in particular with NCI Agency); - Shall have a proven record in Customer Relationship Management, and ability to communicate effectively with NATO civilian staff, Military staff and Commercial Partner staff, at all levels.
AQL
At least 10 years’ prior Commercial experience.
At least 3 years’ prior NATO experience (in particular with NCI Agency); - Shall have a thorough understanding of NCI Agency C2 structure and service lines/ centers.
AQL
At least 3 years’ prior NATO experience (in particular with NCI Agency); - Shall have a Bachelor degree and Bachelor level education.
AQL
Awarded by a nationally recognised/ certified University (ideally within a Service Management related discipline); - Shall have a thorough understanding of ITIL ® methodology.
AQL
At least Foundation level qualified; - Shall have a thorough understanding of Programme Management methodology.
AQL
At least MSP ® or equivalent qualified; - Shall have a thorough understanding of Project Management methodology.
AQL
At least Prince2 ® or equivalent qualified; - Shall have a thorough understanding NCIA Service Now tool set.
AQL
At least 1 years’ experience using NCIA Service Now tool set; - Shall have a thorough understanding NCIA EBA tool set.
AQL
At least 2 years’ experience using NCIA EBA tool set; - Shall have a thorough understanding NCIA ITSM tool set.
AQL
At least 2 years’ experience using NCIA ITSM tool set; - Shall have a thorough understanding of NATO Allied Operations and Mission
processes and procedures.
AQL
At least 3 years’ experience of NATO Allied Operations and Mission processes and procedures; - Shall have a thorough understanding of NATO DCIS processes and procedures.
AQL
At least 3 years’ experience of NATO DCIS processes and procedures (in particular NCI Agency NIMSC DCIS processes and procedures); - Shall have a thorough understanding of OLA and SLA processes and procedures
AQL
At least 3 years’ experience of NATO OLA and SLA processes and procedures (in particular NCI Agency processes and procedures); - Shall have a thorough understanding of Risk Management techniques when
applied in a commercial environment.
AQL
At least 3 years’ experience of applying Risk Management techniques in a commercial environment, delivering value stream improvement to the End-to-End Service Management support; - Shall be conversant with Microsoft Office tool set.
AQL
At least 3 years’ experience of using the Microsoft Office tool set; - Shall have excellent communication, written and verbal in English.
AQL
The Contractor personnel shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001;
Desirable:
- A holistic understanding of NATO Deployable and Mobile systems;
- A holistic understanding of NATO Static infrastructure;
- Experience in the development of documentation and report writing;
- Critical thinking and problem-solving ability, approaching tasks and problems
with an analytical mind; - Able to function unsupervised for long periods.
This position is now closed.
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