Minimum Experience:

• 2+ years of hands-on Configuration Management experience;
• Strong experience in ITSM environments, including configuration and change tools;
• Background working with infrastructure projects or service delivery organizations;
• Familiarity with secure/classified environments is a plus;
• Higher vocational education with 3 years post-related experience;
• ITIL v3 or v4 Foundation certification is required;
• (Desirable) Additional ITIL certifications or courses on configuration/transition Ideal Interim Profile.

Ideal Interim Profile:

• Confident and systematic; can work independently and proactively;
• Comfortable managing technical documentation and working with multinational teams;
• Ready to handle backup roles (Change Manager, Transition Manager) as needed;
• Strong communication and coordination skills for both technical and process stakeholders;
• Must be able to work primarily on-site in Brussels (limited telework);

Configuration Management:

• Strong understanding of configuration item (CI) lifecycle: identification, classification, control, auditing, and reporting;
• Experience with CMDB population, maintenance, and compliance;
• Familiar with NATO and industry-standard naming conventions;
• Able to manage configuration documentation, versioning, and patch lifecycle data.

IT Service Management (ITSM) Tools:

• Proficiency in BMC Remedy ITSM Suite or similar tools;
• Comfortable working with service management data, reporting tools (e.g., Power BI, Smart Reporting), and process automation.

Change and Transition Support:

• Able to work closely with Change Manager to organize and lead CAB meetings;
• Provides backup for Service Transition Manager (e.g., delivery panels, proposal meetings).

Data & Technical Understanding:

• Basic to intermediate skills in data modeling and structuring;
• Familiarity with database platforms (e.g., MS SQL, Oracle);
• Experienced in interpreting and documenting complex IT environments.

ITIL Process Knowledge:

• Solid understanding of ITIL v3/v4, especially in Change, Configuration, and Service Transition areas.

Required Knowledge:

• End-to-end configuration management and patch planning practices;
• Strategic contribution to CM policies and documentation;
• Understanding of ISO/IEC standards (e.g., ISO 9000, 20000, 27000) is a plus;
• NATO-specific documentation and naming standards (can be learned on the job);
• Reporting, compliance tracking, and corrective action planning.