Provide direct first level support to NIMSC Managers (mainly PMs – Project Managers, SDMs – Service Delivery Managers and RMs – Resource Managers) in the use of project management methods, toolset, processes and procedures in accordance with NATO and Agency guidelines / directives;

Provide Business Tools (e.g. ServiceNow, Business Intelligence, APRM – Agency Project and Resource Management, TAS – Time Account System) support to NIMSC Managers and assist with project/service/resource planning, resource allocation and project maintenance to ensure NIMSC Managers meet their commitments, stay within agreed tolerances and contribute to business goals;

Provide guidance and mentoring to NIMSC Managers on project and resource management processes;

Assist in continuously reviewing and improving NIMSC PMO related processes; assist in managing and provide monitoring, reporting and maintenance on agreed project/service/resource Key Performance Indicators (KPIs) and inform NIMSC Managers on any recognized anomalies and assist in taking corrective actions;

Prepare, participate, carry out and record/document the NIMSC Project Board and other project management related activities;

Assist in preparing and managing the NIMSC Business Execution and Change (BEC) Board and providing support in the process activities;

Assist NIMSC Managers with project/service/resource reporting and documentation through quality review of Management Artefacts in the remit of PMO;

Act as focal point for Business Tools issues, including the support in preparing, reviewing and validating relevant Business Tools reports for NIMSC Head PMO, NIMSC Head RPM and NIMSC Chief;

Assist in timely completion of time booking within NIMSC; collate and analyse data; follow-up any recognized anomalies;

Assist with project scoping, timelines and financial issues and queries;

Assist in monitoring resource allocation to projects and services and support Resource Managers in resolving identified issues;

Provide support in management and maintenance of NIMSC business portfolio;

Prepare and collect all necessary information for the regular reporting to internal and external stakeholders;

Assist the management and preparation of business planning, financial forecasting, risk/issue management and activities specific to project phases and/or NCI Agency planning and reporting cycle;

Liaising with NIMSC Managers and other functional roles in the Agency to ensure correct execution of Agency's exception, closure and other project / service processes;

Deputize for higher grades staff, if required;

Performs other duties as may be required.