#NC25MGT181605 - Analyst (Operational Analysis) - Closed
Deadline: September 10, 2025
Requester: NATO
Location: Mons, Belgium
Start date: October, 2025
Security clearance: NATO RESTRICTED
SCOPE OF WORK / DUTIES / ROLES
Consultancy:
- Takes responsibility for elements of a larger consulting engagement;
- Collaborates with clients as part of formal or informal consultancy engagements;
- Understands client requirements by collecting data and delivering analysis;
- Works collaboratively to develop and implement solutions;
- Seeks to address client needs within the defined scope of responsibility;
- Ensures that proposed solutions are properly understood and appropriately exploited.
Specialist advice:
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations;
- Actively maintains knowledge in one or more identifiable specialisms;
- Recognises and identifies the boundaries of their own specialist knowledge;
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
Methods and tools:
- Provides support on the use of existing methods and tools;
- Configures methods and tools within a known context;
- Creates and updates the documentation of methods and tools.
Data modelling and design:
- Applies standard data modelling and design techniques based upon a detailed understanding of requirements;
- Establishes, modifies and maintains data structures and associated components;
- Communicates the details of data structures and associated components to others using the data structures and associated components.
Data visualisation:
- Uses a visualisation product, as guided, to design and create data visuals;
- Selects appropriate visualisation techniques from the options available;
- Engages with the target user to prototype and refine specified visualisations;
- Analyse, adjust and/or correct operational requirements and gaps coming from DCSU's portfolio of CIS products and services;
- Act as DCSU advisor with aspect related to the identification of new operational requirements or verify related resources assessment within DCSU when necessary;
- Analyse and advice about delivering CIS urgent requirements and Customer's request affecting DCSU;
- Monitor, at DCSU level, CIS service management and service operations implementation with the local CSUs;
- Assist and make recommendations on current service performance, availability and capacities of CSUs in order to improve local service delivery (equipment/material, processes, methodology, technical expertise, organization and staff);
- Advise COMB Head in providing effective and efficient service delivery options for all CSUs;
- Coordinate DCSU service delivery options and offers with other NCI Agency entities (Asset Management, Acquisition, Strategy, etc.);
- In coordination with NCIA Quality Assurance (QA), stay abreast of required adjustment in service delivery and training, measure results and recommend capabilities delivery improvement;
- Represent CIS Operations Management Branch in relevant working group and conferences.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
- Development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools;
- Application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimisation);
- Significant experience in IT Service Management, Service Delivery, or Customer Support management roles;
- Experience leading teams, managing staff resources, and developing personnel;
- Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures;
- Experience contributing to operational planning, resource allocation, and risk management processes;
- Demonstrated knowledge of service management best practices, processes, and performance management;
- Excellent command of spoken and written English, with proven ability to communicate effectively orally and in writing;
- ITIL Foundation certification (or equivalent recognized Service Management framework certification);
- PRINCE2 Foundation certification (or equivalent recognized Service Management framework certification);
- Master Degree at a nationally recognised/certified University in Information Technology, Business Administration, Engineering, Management, or a related field;
- Experience working in international or intergovernmental organizations;
- Experience supporting project delivery and coordinating service support for projects;
- Experience managing financial aspects of service delivery (e.g., resource funding, cost allocation, service charging models);
- ITIL Intermediate or Expert level certification;
- Quality Management certification (e.g., Lean Six sigma, CMQ, or equivalent);
- Training in leadership, negotiation, or conflict resolution.
This position is now closed.
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