#NC25MGT179795 - Cyberspace Operations Administrative and Coordination Support to Threat Hunting
Deadline: May 7, 2025
Requester: NATO
Location: Mons, Belgium
Job type: Contractor
Start date: June, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
The Contractor’s personnel shall deliver the following functions:
Based on directions from the Service Delivery Manager (SDM) and deputy SDM:
- Organise meetings (both in-person but virtual using NATO videoconferencing infrastructure), open service requests, change requests and work orders within NCIA and NCSC ticketing and tasking systems, pro-active follow-up of existing requests in various systems on a periodic basis.
Based on directions from the Service Delivery Manager (SDM) and deputy SDM:
- Write emails to stakeholders of the service, write and review SoW, contracts and license agreements, resource planning, writing, editing and creation of SOP/SOI in the NCSC wiki, presentation slides preparation.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Experience of at least 2 years in engaging with highly technical cyber security professionals;
- Experience of at least 2 years in summarizing discussions, identifying relevant points and action items;
- Experience of at least 2 years in coordinating stakeholders at multiple levels (strategic, operational and tactical/technical);
- Experience of at least 2 years in creating work orders, tickets in multiple ticketing systems and following them up;
- Experience of at least 2 years in writing presentation slides for different audiences;
- Experience of at least 2 years in resources planning based on current and projected workload;
- Ability to explain complex technical topics in simpler terms to a non-technical audience;
- Maintain situational awareness of multiple ongoing activities across disparate ticketing systems and coordinating the activities across those;
- Demonstrable existing experience with documenting existing processes using Atlassian Confluence software;
- Experience with Knowledge Management activities; storing and categorizing documents from multiple sources;
- Editing work on SOP (Standard Operating Procedures) and SOI (Standard Operating Instructions);
- Language proficiency in English meets or exceeds the NATO STANAG 6001 Level 3 “Professional Proficiency”;
- The Contractor’s personnel shall be dressed suitably for meetings with high ranked officials. No religious sign shall be worn during such meeting;
- The Contractor’s personnel shall actively collaborate during internal meeting and touch-points discussions to improve the quality of services;
- Strong reporting skills to various levels of seniority;
- Accuracy and attention to detail;
- A previous experience in working for or supporting a military or governmental organization is asset.
This position is now closed.
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