Under the direction of the NCIA Cloud Operations Manager and Project Training Coordinator, the Contractor (Remote) will deliver the following:

NPCL Familiarization and Adoption Support:

• Work under the direction of the NCIA Cloud Operations Manager and Project Training Coordinator, the Contractor (Remote) will deliver the following: 1) NPCL Familiarization and Adoption Support;
• Attend structured onboarding training at NHQ Brussels;
• Complete self-paced NPCL training via Viva Learning;
• Stay current with updates across the NPCL service stack.
• Collaborate with project teams to remain aligned with platform evolution.

Training Material Development:

• Develop step-by-step guides with illustrations and UX principles;
• Create detailed video tutorials and explainer clips using advanced editing;
• Include newer Microsoft 365 tools: Loop, Planner, Lists, Stream, Bookings, To Do;
• Structure materials for varying audiences, from end-users to IT administrators.

Advanced Video and Audio Editing:

• Deliver content with refined transitions, sound editing, and animations;
• Use multi-tool workflows (e.g., Adobe Premiere + Camtasia + Audition);
• Optimize content for various formats (desktop, mobile, web, print);
• Incorporate subtitles, callouts, and layered visuals for engagement.

Visual and Graphic Content Creation:

• Design infographics, icons, banners, and internal marketing visuals;
• Build templates for canvas boards, printable handouts, and campaign posters;
• Align visuals with NCIA branding and NATO guidelines;
• Use Illustrator, InDesign, Canva, and the Adobe Creative Suite.

Viva Suite Enablement:

• Build training paths and modules using Viva Learning;
• Support integration and use of Viva Engage, Connections, and Amplify;
• Tailor content for cross-team communication and platform adoption;
• Demonstrate Viva reporting and usage features to end-users.

SharePoint and Knowledge Hub Management:

• Curate training content into SharePoint portals and learning libraries;
• Organize content with metadata, tagging, and access controls;
• Enable interactive components using Lists, Forms, and Power Automate;
• Structure sites for ease of navigation and multilingual presentation.

Microsoft Places and Organizational Training:

• Develop explainer content on Microsoft Places and hybrid workspace usage;
• Produce tutorials and guides for location-aware M365 integration;
• Educate users on room booking, proximity alerts, and team coordination;
• Align Places content with broader workplace change strategy.

Multi-Channel Delivery:

• Package training for digital (Viva, Teams, SharePoint) and physical (PDF, print);
• Configure materials for self-study and instructor-led sessions;
• Integrate content into Microsoft Learning Pathways;
• Adapt materials to diverse devices and user capabilities.

Change Communication Support:

• Develop announcement templates and learning teaser videos;
• Design training emails, Yammer posts, and intranet banners;
• Align content messaging with digital workplace transformation goals;
• Measure awareness impact through usage data and surveys.

Stakeholder Collaboration:

• Liaise with internal SMEs and platform owners for accuracy;
• Join working groups and sprints with the communications team;
• Provide live demonstrations and guidance to project stakeholders;
• Document all content review and validation cycles.

Feedback and Improvement Loop:

• Collect feedback via embedded forms, polls, and usage metrics;
• Run A/B testing on video and guide formats;
• Maintain backlog of improvements per site rollout phases;
• Participate in retrospectives with training and PMO staff.

Reporting and Sprint Management:

• Track progress in weekly sprint format;
• Submit sprint results in structured reports with DAS;
• Maintain backlog and roadmap in alignment with release cadence;
• Coordinate planning meetings and deliverable signoffs.

The contractor will be part of the project management and implementation team, working closely with the Cloud Operations Centre and Accreditation Support Office, ensuring the secure, available, managed and compliant delivery of Public Cloud Services to NATO and its Strategic Commands.