SCOPE OF WORK / DUTIES / ROLES

• Coordinates and collaborates with others on the promotion, acquisition, development, and implementation of information systems and services;
• Promotes the benefits that a common approach to technology deployment will bring to the business as a whole;
• Maintains awareness of the global needs of the organisation;
• Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities;
• Monitors the external environment to gather intelligence on emerging technologies;
• Assesses and documents the impacts, threats and opportunities to the organisation;
• Creates reports and technology roadmaps and shares knowledge and insights with others;
• Provides definitive and expert advice in their specialist area;
• Actively maintains recognised expert level knowledge in one or more identifiable specialisms;
• Oversees the provision of specialist advice by others;
• Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organisational objectives;
• Selects, adopts and adapts appropriate product development methods, tools, and techniques;
• Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities;
• Coordinates customer testing and product launches and supports communications and training;
• Anticipates changes in customer/user needs;
• Adapts products, and creates product retirement and transitioning plans;
• Plans and drives user experience design activities, providing expert advice and guidance to support the adoption of agreed approaches;
• Determines the approaches to be used to design user experiences;
• Uses iterative approaches to incorporate user feedback or evaluation rapidly into designs;
• Integrates required visual design and branding into the user experience design activities;
• Identifies the communications and relationship needs of stakeholder groups;
• Translates communications/stakeholder engagement strategies into specific activities and deliverables;
• Facilitates open communication and discussion between stakeholders;
• Facilitates business decision-making processes;
• Captures and disseminates technical and business information.

The Senior Digital Adoption Specialist:

• Acts as Head of Digital Enablement and plays a pivotal role in driving the socialization and adoption of collaboration tools across the NATO Enterprise;
• Fosters a culture of innovation, enhancing digital dexterity and efficiency in the daily use of collaboration tools by defining and executing a robust socialization strategy;
• Creates and maintains the online platform supporting promotion of the socialization materials;
• Conducts cross-departmental forums to foster knowledge sharing and best practices as well as encouraging the creative use of collaboration features and functionalities and the development of new solutions to improve NATO Digital Workplace;
• Manages targeted socialization campaigns to promote the benefits, features and functionalities of NATO Digital Toolbox. Utilize various channels and artefacts;
• Validates communication materials and visuals that showcase the features and functionalities of tools within the NATO Digital Toolbox.