• Carries out risk management activities within a specific function, technical area or project of medium complexity;
• Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business;
• Involves specialists and domain experts as necessary.

Requirements definition and management:

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries;
• Assists in the definition and management of requirements;
• Assists in the creation of a requirements baseline;
• Assists in investigating and applying authorised changes.

Configuration management:

• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions;
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records;
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information;
• Reports on the status of configuration management;
• Identifies problems and issues and recommend corrective actions.

Change control:

• Assesses, analyses, develops, documents and implements changes based on requests for change;
• Ensures that operational processes are in place for effective change control;
• Develops, configures and maintains tools to manage and report on the lifecycle of change requests;
• Identifies problems and issues and recommend corrective actions. Software Development Life Cycle;
• Summarizes the overall process for developing new software for the company product line;
• Differentiates respective roles and responsibilities of software engineering and other functions;
• Identifies common issues and considerations for bringing a new product to marketplace;
• Describes major phases, checkpoints and deliverables.

IT Service Change Management:

• Provides status reports for implemented IT service changes to senior management;
• Implements routine changes in a live IT service environment;
• Generates schedule and time estimates for IT service changes;
• Participates in analyzing the risks, costs and benefits of proposed IT service changes;
• Documents the procedures and changes made in IT service.

System Development Life Cycle:

• Clarifies the similarities and differences among life cycles; easily labels and describe each phase;
• Explains the basic concepts of a structured approach to application development;
• Describes associated standards, procedures and guidelines for the system development life cycle;
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle;
• Collect, analyse, and interpret quantitative and qualitative data to assess the impact of change initiatives across the organization;
• Define and track key change performance indicators (KPIs);
• Use data insights to identify risks and opportunities for improvement during change implementation;
• Monitor trends and outcomes post-implementation to evaluate the effectiveness and sustainability of change efforts;
• Create clear dashboards, reports, and visualizations to communicate findings to stakeholders at different levels;
• Affinity with tools like Power BI, Tableau and similar, highly appreciated.