#NC25ICT185964 - CIS Technician (Operations & Exercises) - Closed
Deadline: February 4, 2026
Requester: NATO
Location: Norfolk, United States of America
Job type: Contractor
Start date: March, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Exercise Support:
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Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises;
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Assists in planning support of local exercise requirements;
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Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents;
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Assist in site surveys and collecting lessons identified;
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Assist logisticians by receiving and storing CIS equipment and controlling access to it.
Ad-Hoc events support:
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Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences;
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Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support;
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Assist in maintaining overview of ad-hoc event support activity and effort throughout the year.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Minimum 3 years' experience working in an ICT CIS environment;
- Minimum 3 years' experience supporting IT users, desktop hardware and software;
- Minimum 3 years' experience working in an IT administration role;
- Minimum 3 years' experience supporting NATO exercises as IT staff;
- Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment;
- Background and experience in NATO static and deployable CIS equipment and networks;
- Working knowledge of policy, procedures, and organization of NATO CIS;
- Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management);
- Working knowledge of ITSM ticketing tools (BMC Remedy);
- Working knowledge of Active Directory;
- Working knowledge of SharePoint would be advantageous;
- Working knowledge of current operating systems and office automation software.
This position is now closed.
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