• Applies a structured approach to develop and document the detail for a continuity plan;
• Maintains documentation of business continuity and disaster recovery plans;
• Supports the development of a test plan and implementation of continuity management exercises.

Information security:

• Applies and maintains specific security controls as required by organisational policy and local risk assessments;
• Communicates security risks and issues to business managers and others;
• Performs basic risk assessments for small information systems;
• Contributes to the identification of risks that arise from potential technical solution architectures;
• Suggests alternate solutions or countermeasures to mitigate risks;
• Defines secure systems configurations in compliance with intended architectures;
• Supports investigation of suspected attacks and security breaches.

Risk management:

• Carries out risk management activities within a specific function, technical area or project of medium complexity;
• Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business;
• Involves specialists and domain experts as necessary.

Incident management:

• Ensures that incidents are handled according to agreed procedures;
• Prioritises and diagnoses incidents;
• Investigates causes of incidents and seeks resolution;
• Escalates unresolved incidents;
• Facilitates recovery, following resolution of incidents;
• Documents and closes resolved incidents;
• Contributes to testing and improving incident management procedures.

Problem management:

• Initiates and monitors actions to investigate and resolve problems in systems, processes and services;
• Determines problem fixes and remedies;
• Collaborates with others to implemented agreed remedies and preventative measures;
• Supports analysis of patterns and trends to improve problem management processes.

Stakeholder relationship management:

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information;
• Implements stakeholder engagement/communications plan;
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management;
• Helps develop and enhance customer and stakeholder relationships. Customer service support;
• Monitors service delivery channels and collects performance data;
• Assists with the specification, development, research and evaluation of service standards;
• Applies these standards to resolve or escalate issues and gives technical briefings to staff members;
• Perform other duties as may be required;
• Deputise for higher grade staff, if required.