#NC25ICT184488 - Exercise and Event IT Technical Support - Closed
Deadline: November 17, 2025
Requester: NATO
Location: Brunssum, Netherlands
Job type: Contractor
Start date: January, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Full lifecycle Level 1 CIS support to Exercise event (imaging, transporting, setup, support and teardown activity) of between 30 - 150 sets of CIS equipment per scheduled customer event;
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A set of CIS equipment may consist of Laptops/ workstation, monitor, keyboard, mouse and phone;
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CIS equipment requires imaging, transportation, unpacking, installing on the end user desks and successfully connecting to the network;
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Level 1 CIS support will be required during the exercise event itself;
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After the event all deployed CIS equipment needs to be collected, returned to original state, packed and shipped to the warehouse;
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Complete required asset handling and registration documents in accordance with NATO directives.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
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Minimum 3 years’ experience working in an ICT CIS environment;
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Minimum 3 years’ experience supporting IT users, desktop hardware and software;
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Minimum 3 years’ experience working in an IT administration role;
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Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT
Professional certification is advantageous; -
Experience of providing hands on technical assistance across a diverse range of CIS equipment including but not limited to Workstations, Laptops, scanners, printers and VTC equipment;
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Background and experience in NATO static and deployable CIS equipment and networks;
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Proven Experience in troubleshooting user access, permissions and profiles;
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Proven Experience working with Microsoft System Centre Configuration Manager or any other tool for automated desktop deployment;
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Proven Experience working with Active Directory Objects and user accounts;
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Working knowledge of the capabilities and deployment of workstations and laptops;
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Working knowledge of current operating systems and office automation software;
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Working knowledge of policy, procedures, and organization of NATO CIS;
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Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management);
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Working knowledge of ITSM ticketing tools (BMC Remedy).
Desirable:
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Working knowledge of SharePoint would be advantageous.
This position is now closed.
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