#NC25ICT184204 - Provision of IT Technical Support - Closed
Deadline: October 30, 2025
Requester: NATO
Location: Brussels, Belgium
Job type: Contractor
Start date: November, 2025
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
Work under the direction and guidance of Section Head, the services provided will be supporting the following activities:
- Provide first and second level support of end-user ICT assets;
- Conducts equipment testing to and from the supply line, documents serviceability status;
- Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
- Updating inventory databases;
- Perform the enrolment or handout of all staged devices to the end user;
- Investigates and resolves technical issues in a systematic approach;
- Maintains sound knowledge on implemented technologies.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
- Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;
- Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);
- Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS Office and Adobe;
- Have a good working knowledge of IT hardware and auxiliary computer equipment;
- Have a broad knowledge of computer network technology in a Microsoft Windows environment;
- Microsoft Certified Desktop Support Technician (MCDST) Certification;
- ITIL Certified in Service Operations;
- Prior experience of working in an international environment comprising both military and civilian elements.
This position is now closed.
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