#NC25ICT184130 - AFN/AFS Governance & Management - Closed
Deadline: October 27, 2025
Requester: NATO
Location: Braine L'Alleud, Belgium
Job type: Contractor
Start date: January, 2026
Security clearance: NATO SECRET
SCOPE OF WORK / DUTIES / ROLES
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Provide subject matter expertise to support IT change management across the 32 NATO Nations also known as Alliance Federated Partners (AFPs) and NCIA;
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The SME will support the following:
- Provides status reports for implemented IT service changes to the AFS Service Management Working Group;
- Generate forward schedule of change for publication to all AFPs;
- Chair the AFS Change Advisory Board and provide agenda and minutes;
- Provide Request for Change guidance and direction to AFPs;
- Assesses, analyses, develops, documents and implements changes based on requests for change;
- Ensures that operational processes are in place for effective change control;
- Describes major AFS change phases, checkpoints and deliverables;
- Develops, configures and maintains tools to manage and report on the lifecycle of change requests;
- Identifies problems and issues and recommend corrective actions;
- Documents the procedures and changes made in IT service;
- Ensures Service Management tooling i.e. ITSM is ready to support change management & control;
- Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business;
- Involves specialists and domain experts as necessary.
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The SME shall engage and interact with stakeholders from all AFPs/NCIA.
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
Extensive relevant and recent experience in change management/enablement (at least 5 years) all:
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IT Service Management experience in a military service provider environment;
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Experience in engaging with the primary customers i.e. NDS, NHQ, ACO etc.;
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Knowledge of the NATO processes especially for transition management i.e. release and deployment, change management, assurance validation and testing, change evaluation and knowledge management;
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Prior experience of working in an international environment comprising both military and civilian elements;
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Knowledge of NATO responsibilities and organization, including International, International Military Staff and NATO Digital Staff (former C3 Board).
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